Avaya Nortel BCM: Alarm Codes and Descriptions
The
BCM PBX (BCM50 and others) hardware status LED when red shows a critical issue
with the system. These issues can be cleared using Element Manager, however,
that does not isolate nor clear a reoccurring issue. The alarm code type and
code number can offer guidance and information to zero in and correct the fault,
so the system once again becomes stable and displays two green lights which
indicate that it is running properly. Clearing the alarm red LED is the first
step and can be done quite quickly, as we describe below. Understanding the
alarm code generated, which is sorted by date and time by default in Element Manager with the most recent
alarm listed at the top, can be a valuable resource.
Clearing an alarm code is important. Just as important is understanding what is causing that alarm to trigger. The red status light indicates a critical alarm.
Below we have listed the BCM Alarm Codes from 100 to the 10000 codes for convenient access.
Below, find a summary of various BCM50 and other BCM alarm codes. Using the BCM50 Troubleshooting Guide can be very helpful when tackling any issues on the PBX. For more BCM50 Guides. For more about BCM LEDs Lights and What They Indicate. For complete Norstar Companion Alarm & Event Codes with descriptions, see our Norstar Manuals.
BCM50 and other BCM PBX Alarm Code Numbers with Description
BCM50, BCM200, BCM400, BCM450 Alarm Codes. Status LED is Red, a major or critical alarm.
BCM Component - Alarm ID Range
- Core Telephony 0-999
- Operating System 1000-1999
- Software Updates 2000-2999
- Persistent Data Repository 5000-5999
- Date and Time 6000-6999
- Modem Call Control 8000-8999
- Service Manager 10000-10999
- Platform Status Monitor 11000-11999
- Backup and Restore 12000-12999
- UPS 13000-13999
- Configuration Change 16000-16999
- System Set Based Admin 17000-17999
- Startup Profile 19000-19999
- System Authentication 30000-30999
- Keycodes 31000-31999
- Media Services Manager 40000-40999
- CTE 41000-41999
- Call Detail Recording 42000-42999
- Voice CTI 43000-43999
- IVR 46000-46999
- Unistim Terminal Proxy Server 50000-50999
- PVQM 50501-50999
- VoIP Gateway 51000-51999
- Media Path Server 52000-52999
- Media Gateway Server 53000-53999
- IP Telephony Provider 56000-56999
- Survivable Remote Gateway 57000-57999
- LAN Driver 60000-60999
- ALG 64000-64999
For more information: Avaya BCM Alarm Manager Guide
How to clear a red LED Status light on a BCM50.
-
If the KSU Status light shows red the alarm must be cleared through Element Manager. To do this first open Element Manager then:
- First, select the Administration tab from the Task Navigation Panel on the left.
- Next select Alarms.
- Then click on the Reset LEDs button, which will clear the red alarm LED.
About Avaya Nortel BCM
Nortel
Networks Corporation, first founded as Northern Telecom Limited, is a
multinational telecommunications equipment manufacturer headquartered in
Toronto, Ontario, Canada. They made many large and small business PBX systems
and were, for a long time, a leader in the telecom industry. On January 14, 2009,
Nortel filed for bankruptcy protection in order to restructure its debt and
financial obligations. Northern Telecom, which bankruptcy lasted until 2013,
was the largest bankruptcy case in Canadian history. Avaya acquired parts of
Nortel. October 1, 2018 Avaya stopped support for the BCM
product line.