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February 10-12, 2026
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Don't allow your AI Receptionist to become a gatekeeper.
06.29.26
AI Receptionists Should not be gatekeepers.
Customers often express frustration with AI receptionists, citing frequent misunderstandings of simple requests and being stuck in loops instead of getting to a real person. If requests are not in the usual easy everyday task category, like account information, operating hours, business location, or verifying or changing an appointment, AI receptionists often repeat the same questions, ensuring that they can take care of your needs. These scenarios, where some receptionists automatically rotate back into their procedure, fail when confronting unexpected questions or unusual or emotional situations, and can feel disingenuous when a business uses them as a gatekeeper.A recurring theme...
Small Businesses Are Transforming Customer Calls into Sales using AI
03.03.26
Looking to AI to Improve Your Business?
For most small brick-and-mortar firms, AI usually appears when they decide they need to upgrade an older phone system to a more current one. The choice often leads them down the path to a cloud-based phone system, rather than being a separate project. When they move from a legacy key system or PBX to cloud voice or unified communications, AI features arrive bundled: smart IVR, intent-based routing, voicemail transcription, and call summaries that routinely enhance how calls are handled. The main business number can be set up with an AI virtual receptionist that answers routine questions about hours, directions, order status, or appointments and only forwards more complex calls to a staff member, which reduces workload and missed opportunities....
A New hospitality phone system made more affordable- use existing room phones.
03.26.25
Here's an affordable option for a new Hotel Phone system.
Many owners of older hotels are eager to upgrade their outdated phone systems to modern VoIP solutions, recognizing the potential for enhanced efficiency, expense reductions, and improved guest experiences. However, the fear of significant upfront costs often holds them back. The expense of replacing hundreds of analog room phones with IP devices, along with the associated wiring and infrastructure changes, can push the project way out of budget. All the costs of new hardware, software, and professional installation services can strain budgets, especially for smaller, independently owned hotels.PBX on-premise phone systems in hotels using IP to analog gateways for room phones offer a hybrid solution...