GoTo Connect Cloud Phone System Review

GoToConnect VoIP phone service from anywhere.GoToConnect Unified Phone System Review

GoTo Connect delivers a robust integrated communications solution for business calls, meetings, and messaging. LogMeIn's phone system, GoTo Connect (formally Jive), offers a flexible full-featured cloud-based business communication solution with over 100 features. With the Basic plan, GoTo has incorporated a multi-channel feature set to allow many small businesses a robust communications solution with phone, chat and video conferencing built-in. It's arguably one of the more affordable plans for businesses between ten and twenty users that incorporates team messaging and video meetings for up to four participants. The Basic plan does, however, places a limit on several features. For instance, they limit Call Queues and Ring Groups to only one instance, and the plan does not include items like E-Fax and Voicemail to Email. However, for those small companies with 20 or fewer employees looking to move to the cloud, it can offer a workable solution.

The Standard plan is noteworthy in its abundant number of features. It's designed to deliver an effective communication solution that connects customers, clients and coworkers with voice, integrated video meetings and messaging. Included along with a comprehensive feature-set are toll-free minutes, as well as a number of international minutes for over 50+ countries. Users have the choice of any type of device, from desk phone, computer to mobile phone. The Standard plan remains the most popular plan for any business and remains the dominant choice for any organization with multiple locations.

GoTo Connect represents a leading cost-effective choice for companies to directly implement a new office or business location to connect right up through the cloud to their organization. Locations can be anywhere around the globe and still receive a fast, secure connection using low bandwidth connectivity. As a full service VoIP provider, users can port existing phone numbers (US and Canada). With meaningful customer support from the GoTo team, you're effectively associated with a cloud communication partner who is there to help develop a better business communication solution.

GoToConnect Plans, Features and Monthly Pricing

GoToConnect VoIP app desktop.GoToConnect's two plans vary in the number of features and calling minutes. Each of both plans include Unlimited Extensions; however, the Basic plan limits the number of auto-attendants, ring groups, customizable call plans, and call queues to one, while the Standard plan they remain unlimited. The Standard plan includes call recording, E-fax, paging, intercom and calling to 50+ countries. It incorporates multi-site compatibility settings, therefore should be the plan for any organization with more than one location.
Pricing for each plan is determined by the number of users and can be lowered by choosing the annual billing option. *GoToConnect prefers to quote pricing.

GoToConnect User Reviews

GoToConnect has established high reviews from their customers. Mentioned regularly are: ease of use, intuitive clean UI for administering the system, good value, excellent USA-based tech support, easy to use for just about anyone. "Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free."GetApp: 4.5 out of 5 with 649 reviews1.

GoTo Connect Unified Phone, Meetings and Chat Review Conclusion

GoToConnect logo.GoToConnect delivers one a feature-rich VoIP business phone solutions that includes international calling if you subscribe to the Standard plan. Businesses with a dispersed workforce or those with offices spread across various countries will find GoToConnect to be an outstanding cost-effective multi-channel communication solution.

GoTo Connect- received TMC’s 2022 Unified Communications Product of the Year Award. Built for SMBs offering an all-in-one tool to easily manage multi-channel communications.

Along with voice, GoToConnect's integrated video meetings and messaging apps allow coworkers to connect with each other and to their clients efficiently. It unites services including cloud telephony, meetings, messaging, and contact center capabilities.

Eliminating the complexities of setting up a sophisticated business phone system, GoToConnect deploys quickly and easily. Their impressive platform's tools allow for intuitive administration for total control with a dial plan editor displaying a drag-and-drop visual interface. And their system is compatible with over 180 desk phone models, as well as integrates with many of the tools businesses may at present be using. Having constantly earned accolades for their enthusiastic customer and technical support, GoToConnect customers regularly find they receive both a great phone system and a partner to solve business needs.

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1The number of GetApp reviews were as of 4/28/2023.

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