For companies that need to record calls the best and most affordable option is choosing a cloud based phone service (hosted VoIP) that includes automatic call recording as part of their feature set. Not all providers do with some treating it as an add-on feature requiring an extra monthly fee.
Small companies that record calls do so to ensure quality service, resolve disputes thereby reducing risk, verify orders and regulatory or internal processes compliance.
Call recording is no longer an expensive feature with cloud based VoIP services, however does remain a steep option for most legacy PBX systems. Most traditional phone systems require specifically compatible costly hardware to record calls and then manage them. For any business that needs to record their calls it's important to choose the right hosted VoIP service.
Prices noted may require an annual payment for some providers.
Jive makes their plans easy to define, because they all have identical
features (and with an extensive feature set). Pricing is determined
by the number of users (one low price monthly per seat), the higher the number the less per user. For small
businesses that only have 5-9 users, the cost will be $25.95/mo./user and
does include call recording. For 10-24 users the price reduces to
$23.95/mo.; that's a real value.
Call recording can be turned on to record specific phone numbers and extensions. Recordings are then stored in the cloud by the user setting up an Amazon S3 account. Using an S3 account turns out to be very cost effective, especially for those companies that want to save all their phone conversations. After a AWS (Amazon Web Services ) account is setup (the cost is very small) Jive will automatically create storage folders for each year, with first and second-level folders for each month and day, respectively. Accessing the recordings can be done the next business day through the Amazon S3 account portal from anywhere.
RingCentral Office offers 4 plans two, the Essentials $19.99/mo. and
Standard $24.99/mo. come with On-demand recording. On-demand is a simple
and effective solution, great for the company
that only needs to record occasionally. Once enabled, users can choose
which specific incoming or outgoing calls to record by pressing *9 to
begin recording, then press *9 again to stop recording. It’s one of the
easiest on-demand call recording solutions and can be done from any
For those that want Automatic call recording the Premium plan at $34.99/mo. brings a slew of features including video conferencing for up to 100 people per meeting. Automatic recording can be enabled for one or multiple users and can be setup to record all inbound calls to specific departments. You can then choose between a default or custom announcement for both inbound and outbound calls which will ensure recordings are lawful and that callers have given their consent. The announcement will be played before automatic recording begins. Storage is ample with 100,000 recordings for 90 days.
8x8 offers a simple and flexible recording system where users can choose between Always Record or On-demand Recording at the extension level. Using the well designed Virtual Office Online dashboard is clean and simple and with one quick click you're recording the call. After which you can review, download or delete call recordings. They also include an option to automatically announce to other party that the call is being recorded, a very nice feature, especially for some. Storage is ample at 1 GB, after which you'll want to delete or download recordings or pay for storage.
Over 30% of companies not already recording calls responded that they expect to archive voice call information within the next 4 years.
Call recording no longer a costly feature can now be adopted by even the smallest of companies. Some businesses that engage in financial transactions can lower their risk and liability by recording calls. Recordings are time stamped and excellent evidence for handling of disputes and will safeguard precise instructions and ensure proper protocol was followed. For retail establishments and supply houses recordings can be used to assure that part orders are correct. Recording customer service calls prove to be a valuable tool in teaching and improving relationships. And for engineering and project management companies to record calls rather than taking notes while on the phone is a preferred and smarter arrangement.