Nextiva Business Phone System Review

Nextiva desktop app succeeds in delivering connected communication.

Nextiva business VoIP for works well for communications.Nextiva offers three robust business communication plans, each remarkably well thought out. Their VoIP plans, Essential, Professional and Enterprise, incorporate a thorough set of features. Each include a local number with unlimited calling within the US and Canada and a toll free number with a specified number of included minutes, plus unlimited virtual fax, voicemail to email and 24x7 support. With each subsequent plan the feature set expands, as well as the number of included minutes. The Professional plan incorporates an impressive array of business tools such as, unlimited business SMS, unlimited video calling, team messaging, call recording and popular CRM integrations. The price can get as low as $20.95/mo.* for large groups of at least 100 users. Four users on a yearly plan can expect to pay $30.95/mo. per user.
Nextiva continues to be more than a VoIP phone service, it's a communications platform (UCaaS). They classify their apps into three distinct business categories, Phone Service Features, Collaboration Features and Productivity Features. These three suites focus on business communications, customer relationship apps and team collaboration.

Nextiva offers a ready to go integrated easy to use small business communications solution.

Most business owners are now looking to VoIP or a cloud based PBX for a phone service. Many also currently recognize that UCaaS (Unified Communications as a Service) incorporates important essential tools into one easy to use integrated communications app that will advance their business. Nextiva's well designed platform adds customer management along with intelligence and analytics for a comprehensive solution. In an environment where remote workers expect their tools to be easily accessible, Nextiva's desktop app delivers. With their enhanced dashboard users gain access to the information they need immediately. Their mobile app is well designed and easy to use.

Nextiva's desktop app incorporates: Communication, Customer Management, View and Analyze metrics, Collect feedback, Active engagement, Automate, Know your customers and Collaboration.

Nextiva business communications desktop app.

Business Communications App
Provides users a suite of tools including phone service, text messaging and live chat.
Teams can collaborate through a conference, video and screen sharing.

 

Nextiva computer app of tasks.

Contact Management App
Track potential customers and existing clients using a well
designed intuitive dashboard. The dashboard is arranged
so that agents can instantly recognize key metrics to better engage customers and prospects effectively.

Nextiva app with analytics shown.

 

Intelligence and Analytics App
Call metrics that include real-time call logs,
measured performance and customized
customer reports. Leverage company data for business expansion.

 


Nextiva offers an impressive array of integrated tools in their communications platform. They make it easy to start with one product

Nextiva organizes all your customer data. View account history, notes and documents from one screen. No more guesswork with your customer relationships.

and then add additional apps at a later time. Their business phone service rates among the best in the category and will compliment any small business. Then add to that their desktop Windows app for Customer Service Management and/or Sales customer management for a more integrated solution. Remote from anywhere work becomes easy with the team Collaboration tools.

Nextiva Pricing

Pricing is based on the number of users, whether or not you prepay and the contract term agreed to. To get the lower yearly contract pricing requires a commitment for at least one year paid upfront. And Nextiva does offer along with a one year contract, a two year and three year contract where the purchaser can lock in current pricing.

In addition to the above pricing, there are taxes. A Call Queue is an add-on feature and priced separately.

Specific pricing requires a no obligation Nextiva quote to thoroughly appreciate what your exact costs will be. Their pricing remains competitive in all cases, however for groups of over 100 can be some of the best in the industry. And smaller companies should be able to leverage their CRM apps to retain lower costs over multiple vendors and apps.

 

Nextiva reviews well with a top choice rating.Nextiva Review- Conclusion

Nextiva reviews well with a top rating.Nextiva's desktop computer app is skillfully designed for intuitive use. The Professional plan is ideal for expanding businesses that want to leverage its tools to implement a complete customer management solution. Teams will end up functioning more effectively by concerted collaboration. Customer service and sales agents should increase their performance by utilizing each customer's individual information obtained immediately in their dashboard app.

All plans include 24x7 support and Nextiva offers cloud VoIP business phone services that are HIPAA compliant. The impressive list of PBX features include unlimited calling, online faxing, auto-attendant, voicemail to email, call queues and presence (See who's currently on the phone.). Their customer service and technical support have received outstanding ratings from users and collected industry accolades year after year. All of Nextiva's services are rock solid when it comes to reliability and security. They boast one of the best uptime records in the industry.
Exact pricing due to several variables is best determined from obtaining a quote, however remains one of the best deals for equivalent services. Nextiva does make it extremely easy to obtain an exact quote in minutes without obligation or pressure.

Nextiva is one of our top picks and should be on most companies short list that are seeking a unified communication solution, regardless of size. Its an excellent choice for companies with remote or at home workers or businesses with two or more locations. Likewise, it should be a top choice for new businesses from 4 to 30 employees who want to instantly enjoy a communication's platform that will boost company development.