Reviewed and updated:
Nextiva combines cloud business phone service with messaging,
video meetings, and customer communication tools.
Its NextivaONE desktop and mobile apps let employees use
their business number without relying only on a desk phone.
Features and allowances depend on the subscription.
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Nextiva Plans and Pricing
Nextiva currently advertises three small-business plans. Starting prices below are per user, per month with an annual-term agreement.
- Core — from $15: business calling, SMS, video meetings, screen and file sharing, call routing, and team chat. Includes 100 text messages per user each month.
- Engage — from $25: adds customer-to-team SMS, a toll-free number and minutes, advanced reporting, live chat, and chatbot features. Includes 500 text messages per user each month.
- Scale — from $75: adds broader customer-experience tools, AI transcription and summaries, skills-based routing, and journey orchestration.
Advertised annual small-business pricing applies to new customers with 1–100 employees signing a paid agreement of at least 12 months. Confirm taxes, fees, usage allowances, add-ons, renewal pricing, and cancellation terms in your quote.
What Does the Nextiva Desktop App Do?
NextivaONE is available for Windows and macOS, with mobile apps for iOS and Android. It brings business calls, messages, and collaboration tools into one workspace. Desktop and mobile capabilities can differ.
- Make and receive calls using your business number.
- Manage voicemail, contacts, and conversation notes.
- Send business texts and communicate with teammates.
- Use video meetings and screen sharing where supported.
Do not assume the app replaces a full sales or service CRM. Confirm any required Salesforce, HubSpot, or other CRM integration separately; Nextiva lists CRM integrations as add-ons.
Nextiva Review: Pros and Cons
Pros
- Business calling and collaboration in one service.
- Desktop and mobile apps for office and remote users.
- Higher plans add messaging and customer-service tools.
- 24/7 phone, email, and chat support.
Cons
- Lowest advertised pricing requires a qualifying term agreement.
- Core and Engage have monthly texting allowances.
- CRM integrations and some features carry additional costs.
- Advanced AI and routing tools require a higher plan or add-on.
Is Nextiva a Good Fit?
Consider Nextiva if you want business phone service, employee apps, and a path to more customer-service features. Compare Core for everyday office communications with Engage or Scale when your requirements go beyond basic calling.
Before replacing an existing PBX, confirm number porting, desk-phone compatibility, internet readiness, and the features included in your written quote. Compare RingCentral RingEX or review our hosted VoIP checklist before choosing.