Many of the best business phone systems remain to be an on-premise PBX. The most appropriate choice depends just as much about cost and needs as it does about the way you get your current phone service. And the facilities' infrastructure where the system will be installed. If you receive your Internet and dial tone with a PRI circuit then you'll need a PBX capable of handling a T1/PRI. If you have four business lines, you want to keep, then the phone system needs to include four FXO ports. If you need to replace an older, outdated PBX and require the use of existing older phone wiring, then a hybrid digital IP-PBX would represent a leading choice.
It's accurate the last few years have prompted many companies to determine that hosted cloud-based voice (UCaaS) services possessed distinct advantages. Most notably for small new businesses and office environments employing at-home and remote workers. Many sales associates and on-the-go employees need to connect as though they're in the office, and hosted services make that exceptionally easy. This trend continues presently into 2023.
2021 statistics established that more small businesses with less than 300 employees who acquired a phone system, bought a premise-based PBX.1
However, many companies continue to prefer an on-premise phone system,
either a new one or as a replacement system. The
one-time expense mitigates the open-ended monthly costs that come with
hosted solutions. Many of these on-premise
PBX phone systems are equally capable of supporting remote workers and
incorporate advanced Omni-channel communication features. However, many
business owners routinely merely call for an affordable basic phone system
adequate for their situation.
Over time costs for an on-premise based PBX remain consistently lower than most hosted systems. Plus, the greater the number of phones in a deployment, the less time it is to recoup the initial outlay and curtail monthly expenses. Business have identified how easy it is to employ SIP trunking for their phone service resulting in significantly lower calling costs. Furthermore, there exists a significant range of diverse PBX systems that vary in price, features, and capacities, which favors business owners in obtaining an appropriate cost-effective solution.
Mitel offers exceptional communications solutions, both cloud based and on-premise. The MiVoice Connect system replaced ShoreTel after its acquisition and remains one of the top on premise IP-PBX solutions available. At its core is ShoreTel technology. It's a scalable full-featured, flexible on site UC solution designed for an intuitive user experience with easy management. The Connect client allows users to access voicemail, directory, conferencing, transfer and other features from inside the office or on their mobile app.
PBXact, Sangoma's IP-PBXs are based on FreePBX. They deliver a robust IP-PBX appliance with lots of components and flexibility for just about any type of small to mid-sized company. Although most SIP compliant phones can be used, using Sangoma's S-series phones, which are designed exclusively for PBXact, delivers a complete package with Zero Touch installation. PBXact appliances range from small (25 users) all the way to enterprise models and offer the means to connect to traditional phone lines and a T1/PRI, in addition to using SIP trunks. Complimenting these solutions, Sangoma offers support making this UC appliance an excellent choice for those that want to use in-house personnel for its administration.
Cisco, known for their enterprise Unified Communications (UC) solutions, includes the Business Edition 6000 for companies with 25 to 1000 employees. Coming with a suite of preloaded, ready to activate UC solutions the BE6000 offers easy expansion with apps that can be enabled including contact center, video conferencing, and Cisco Webex® Hybrid Services among others.
Fortinet offers Unified Communication PBX solutions under FortiVoice with appliances sized for both small offices and enterprise-sized companies. Their IP-PBX servers offer various TDM connections, including a T/1 in the FVE-300E-T model. FortiVoice offers complete enterprise-class communication systems without requiring additional license fees or telephony cards. Some of the integrated features include auto attendants, auto-provisioning, line/extension appearance, ring groups, user privileges, call queue, call barge, and multi-location integration.
Zultys MX IP-PBXs are based on Open Standards and if needed can be used with a broad range of 3rd party SIP-based IP phones. Server configuration can accommodate various TDM connections, including ISDN T1/PRI. The MX integrates voice, video, integrated Fax, Voice Mail, Contact Center, Presence, Instant Messaging, Zultys Mobile Communicator™, integrated MXconference™ and audio conferencing. Zultys, a pioneer in IP communications for twenty years, continues to receive industry recognition. The MX IP phone system earned a 2020 and 2023 Internet Telephony Product of the Year Award. Zultys Advanced Communicator (ZAC), a 2022 Unified Communications Product of the Year Award, brings together voice, chat, web conferences, file sharing, drag, and-drop call operations, and task management in one easy-to-use workspace.
Switchvox E-series on-premise appliances matched with their D-series IP phones deliver a comprehensive UC solution for small to mid-sized companies. Currently owned by Sangoma, Switchvox was developed by Digium, the creator and developer of Asterisk. With consistent reliable performance Switchvox VoIP appliances integrate phone, fax, chat and web conferencing over SIP for a full featured communication solution. Switchboard, an intuitive web based app, solves and integrates communications for customer service agents so they possess the efficient means to complete more functions improving service.
Avaya's IP Office is one of the most popular unified communication (UC) on site PBXs in the world. Providing flexible solutions, their on premise IP Office 500 PBX solves hybrid deployments (digital and IP) with the ability to migrate from one to the other when the time is appropriate. Moving from digital to IP to cloud-based, Avaya's IP Office includes an easy path. With the capacity to connect to any phone service (FXO, T1/PRI, SIP) it's a PBX that works for just about any environment, especially in mixed use facilities that require the use of existing phone cabling.
Allworx Connect is a third generation, feature-rich VoIP communication platform that offers IP connectivity. Servers range from the 320 for a small office up to the 731 capable of handling 250 users. The 324 and 320, for up to 20 users, can come with four FXO ports for those that want to keep some traditional phone lines. The 731 includes a T1 port for those using a PRI circuit. An all-inclusive PBX system, the Allworx Connect remains a top choice for an on-premise PBX that has most of the features any business would want.
NEC is a major worldwide manufacturer of communications equipment that offers both affordable small systems and enterprise solutions. Their SL2100 remains an extremely practical full featured PBX phone system with VoIP capabilities that would compliment a broad range of businesses. Choosing the NEC SL2100 is a cost-effective solution that can be installed in just about any environment (Analog, PRI, IP) and ensures your company will remain ahead of the technology curve. NEC continues to be a leading manufacturer that you can count on for years to come.
Grandstream's UCM IP-PBXs can connect to your existing traditional phone lines or your Internet connection using VoIP (or both). Based upon open source Asterisk and SIP IP phones, the UCM offers a robust Unified Communication system without license fees. The impressive servers come with a carefully designed interface that can integrate voice, video, facility access and mobility communications. When matched with Grandstream endpoints configuration and administration becomes relatively straightforward. Support is included from Grandstream.
It's easy to become overwhelmed with all the information obtainable. A preferable option might be to respond to a few straight-forward questions and then compare a few quotes.
Each of our on-premise PBX business phone system choices sustains high customer reviews and receives notable industry awards. Additionally, each of these systems have numerous installations and are consistent and durable performers. Companies have likewise recognized that investing in an on-premise PBX does not limit them from employing VoIP. It's straightforward to gain all the advantages that come with low cost SIP trunking.
Both the Mitel MiVoice Connect (formerly ShoreTel) and the Cisco Business Edition 6000 remain excellent choices where cost is not the decided limiting factor. Switchvox (formally Digium) offers another high-end option for companies that retain a capable IT staff. Avaya through innovation remains a prominent solutions provider. Their hybrid IP-Office continues as a consistent option that can accommodate a broad range of varied installation requirements.
NEC has for years developed a reputation for reliable, robust affordable
solutions which have been favorably received by companies worldwide. And for
businesses that desire an affordable VoIP appliance with innovative technology, Zultys
delivers an award-winning system. Likewise, Sangoma's PBXact and Grandstream's UCM
serve as impressive communications solutions, especially for those that want to self-manage
their systems in house.
FortiVoice, part of Fortinet, represents an attractive choice for many companies.
Specifically those that at present use their first-rate security devices. And Allworx delivers an advanced IP system
that has seen numerous small business deployments. Each of the chosen PBX companies, some of which also offer
cloud-based services, should continue to deliver outstanding communication solutions into the future, ensuring product certainty.
1In the year 2021 more companies selected a new on-premise PBX than UCaaS services. PbxMechanic News & Commentary
Cisco BE6000 Brochure Switchvox Brochure Mitel MiVoice Connect Brochure Avaya IP Office 500 Brochure Grandstream UCM Brochure
PBXact Brochure NEC SL2100 Brochure FortiVoice Brochure Allworx Brochure Zultys MX Brochure
Users that decide to switch to an on-premise PBX from a cloud-based solution routinely want to know if they can use there own IP-phones. Learn more here: Best On-premise IP-PBX Phone Systems if you Own IP Phones
See how using a SIP trunk with your PBX lowers costs. Using a SIP trunk with an on-premise PBX
Find out which are best cloud PBX phone companies. These are the top rated hosted VoIP providers: Best Cloud PBX Companies
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