Is Talkroute a Good Fit for Your Small Business?
Reviewed and Updated: October 21, 2026
Our take: Talkroute is
worth considering for owner-operated businesses and small teams that want professional call handling without paying a separate base subscription
for every employee. Plus is the practical starting point when you need a call menu, transfers, and business hours; Pro adds recording, more advanced routing, and ten included users.
Talkroute Plans, Features, and Monthly Pricing
Talkroute offers three standard Business Phone plans, plus custom Enterprise pricing. Each plan includes a set number of users and business phone numbers. The prices below are monthly account prices—not a separate subscription charge for every included user.
| Plan | Monthly Price | Users Included | Numbers Included | Monthly Text Allowance |
|---|---|---|---|---|
| Basic | $19 | 1 | 1 | 500 |
| Plus | $39 | 3 | 2 | 2,000 |
| Pro | $59 | 10 | 3 | 5,000 |
| Enterprise | Custom quote | 20+ | 10+ | Custom |
Additional users, phone numbers, and mailboxes are each listed at $5 per month. Local-number messaging registration costs $19 on Basic or $15 on Plus; Basic also has a $1.50 monthly local messaging campaign fee. Text allowances are not unlimited: longer SMS messages consume multiple segments, and each MMS counts as three messages. Confirm current charges and any applicable taxes before ordering.
Basic: A Business Number for a Solo Owner
At $19 per month, Basic includes one user, one phone number, unlimited US and Canada calling, and 500 monthly text messages. Desktop, mobile, and browser apps let you handle business communications without installing an office PBX. Custom greetings, voicemail, and basic call forwarding help establish a professional presence.
Choose Basic if you mainly need a separate business number and straightforward call handling. If you want callers to select a department, need live transfers, or want calls handled differently outside business hours, start with Plus.
Plus: Professional Call Handling for a Small Team
At $39 per month, Plus includes three users, two phone numbers, and 2,000 monthly text messages. It adds a call menu, single-digit extensions, simultaneous ring, live call transfer, and business-hours settings. Video meetings also add screen sharing.
Plus is a practical choice for an owner and a few employees sharing responsibility for incoming calls. Route callers to sales or service, ring several receiving devices, and transfer conversations to the appropriate person rather than asking customers to call another number.
Pro: More Users, Recording, and Advanced Routing
At $59 per month, Pro includes ten users, three phone numbers, and 5,000 monthly text messages. It builds on Plus with submenus, multi-digit extensions, a company directory, call recording, scheduled forwarding, and reporting. Video collaboration adds whiteboard and file-sharing tools.
Pro also includes five Voice Studio audio clips for professionally recorded greetings. Consider it when you need more detailed call flows, recordings for quality review, or enough included users for an expanding team.
Enterprise: Custom Pricing for Larger Teams
Enterprise is intended for organizations with 20 or more users. It offers custom pricing, a dedicated account manager, and a Service Level Agreement. Request a proposal covering your user count, numbers, messaging requirements, and support expectations.
How Included Users Affect Your Cost
Included users are part of the plan's monthly base price. For example, Plus costs $39 per month for up to three included users—not $39 for each person. Adding users increases the account price by $5 per additional user each month.
Users and phone numbers are separate allowances. Your team can share a main business number; adding an employee does not automatically mean purchasing another public-facing number. Confirm any individual number or mailbox requirements when configuring the account.
When Does Moving from Plus to Pro Make Sense?
Pro costs $20 more per month than Plus but increases included users from three to ten. Plus with seven users costs $59 per month after adding four users—the same base price as Pro. At that point, Pro provides room for three more users along with its additional features.
Upgrading can also make sense for a smaller team. If you need call recording, submenus, scheduled forwarding, or a larger texting allowance, Pro may be the better fit even before you reach seven users. Choose Plus for simpler call handling; choose Pro when its added capacity or features solve a specific need.
Talkroute currently advertises video meetings for up to 100 participants across these plans as a limited-time inclusion. Screen sharing starts with Plus; whiteboard and file sharing start with Pro. Confirm the video features and offer terms when signing up. Optional AI Receptionist and Bulk Texting subscriptions are separate from the Business Phone prices above.
Talkroute Desktop, Mobile, and Browser Apps
Talkroute's apps bring calling, messages, voicemail, and video meetings into one workspace. Employees can manage business communications from their computer or smartphone.
Video Meetings and Collaboration
Talkroute currently advertises meetings for up to 100 participants as a limited-time inclusion. Screen sharing starts with Plus; whiteboard and file sharing start with Pro. Confirm the included tools and offer terms before subscribing.
Phone System Setup and Administration
Use the control panel to manage greetings, call routing, extensions, and schedules. Available settings depend on your plan: Plus adds business-hours settings, while Pro adds submenus and scheduled forwarding.
How Talkroute Helps Small Teams Handle Business Calls
Smaller VoIP companies like Talkroute place a premium on personalized customer service and onboarding, dedicating time to understand the distinctive usage requirements of their clients. They consistently explore the call needs of businesses, providing customized guidance on call management. This approach contrasts with the prevalent "self-service" model advocated by larger providers. "Built for small growing businesses" isn't merely a slogan; it embodies a particular mindset focused on aiding businesses in their success and expansion. By offering many informative articles geared towards small business triumph, customers truly benefit from a valuable resource.
- Keep Your Business Separate from your Personal: Easily distinguish between business and personal calls with Talkroute's desktop, mobile, and web apps. Effortlessly make outgoing calls and send text messages that display your business number on the outgoing caller ID, ensuring professionalism and clarity in your communications.
- Let Additional Callers Wait: Call stacking gives incoming callers a way to wait while your team handles other calls. Use hold music or a recorded message to make that waiting experience more professional.
- Work Without Installing an Office PBX: Use Talkroute's apps on supported computers and smartphones, or configure forwarding to existing phone numbers. If your business relies on IP desk phones, analog devices, paging, or an existing PBX, confirm the intended arrangement before switching.
- Direct Calls to the Right Person: Plus adds a call menu and single-digit extensions for directing callers to employees or departments. Pro adds submenus, multi-digit extensions, and a company directory.
Outstanding Features & Team Collaboration Tools for Your Business Operations
- Essential features like IVR, call recording, and team meeting tools.
- IVR streamlines incoming calls by guiding callers through automated menus.
- Call recording aids compliance, training, and customer service improvement.
- Team meeting tools include file sharing and co-annotating files.
- Transition between chat and video calls, and whiteboard usage.
Talkroute's Main Advantages:
- Easy-to-use, easy to navigate app providing a complete professional communications solution in minutes without having to purchase any special equipment.
- Outstanding robust feature-set that includes multi-level attendant, extension dialing, call stacking (on-hold queue), music-on-hold, call announcement, voicemail-to-email, call recording, live call transfer, and video meetings.
- Customer service professionals will assist you in establishing how you want to apply call forwarding and routing, create extensions, and fix your hours of operation.
- Talkroute's customer service agents are available during business hours for phone and chat six days a week. Email support is always accessible.
- Monthly plans without long-term contracts. Additional users, optional services, and applicable messaging registration or campaign fees can increase the base price.
- The Pro plan includes Voice Studio, a professional VoiceOver service to record professional sounding system greetings.
- Pro includes a Business Associate Agreement for qualifying healthcare use. Confirm required account settings and which services are covered before handling patient information.
- AI agent as an optional add-on.
Limitations to Consider
- Basic does not include call menus, live transfers, simultaneous ring, or business-hours settings.
- Text allowances and applicable messaging fees need to be included in your cost comparison.
- Recording, advanced routing, and some video collaboration tools require a higher plan.
- Confirm compatibility before replacing a phone system that supports desk phones or specialized equipment.
Best For:
- Great for real-estate agents, agent teams, and a real estate agency. Telehealth professionals and therapy practitioners. Professionals, such as financial advisors, relocation specialists, and consultants. Non-profits. Self-employed business owners.
HIPPA compliant, telehealth and mental wellness professionals will recognize an invaluable service to conduct their remote sessions, easily and securely.
Likewise, many professionals, such as financial advisors, relocation specialists, telecommuters, etc., find the platform offers just about everything they'll require at a remarkably reasonable cost.
Review Conclusion
Talkroute is a strong candidate for small businesses that want professional call handling, employee apps, and bundled users at a predictable base price. Choose Plus when menus, transfers, and business hours matter; consider Pro when you need recording, more advanced routing, or room for a larger team. Use the trial to test your actual call flow before transferring your main business number.
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