Best Cloud PBX Phone System
Providers for 2020
Comparing cloud based hosted VoIP PBX providers by
choosing one company that offers the best features at an affordable price
is not as easy as it seems. Many outstanding cloud based phone companies are competing
for business customers, but no sole VoIP provider is suitable for everyone. So, what makes one
communication service a more suitable choice
over the others?
We believe the answer begins with high customer
satisfaction and a proven track record of reliable service. On top of that
the best providers offer a tailored useful feature set that will enhance a businesses' communications at a competitive price. In other words "good value."
That still leaves several excellent business VoIP companies to compare. Some companies
do offer
better plans that include a unique set of advanced features while others excel
offering customized
service plans for a particular business model.
One-third of all businesses use VoIP systems. Outcomes produce increased productivity with lower costs. Reduced expense items include lower office expenditures via telecommuting, slashed conferencing costs and lower long distance and cell phone charges.
Requirements for one business may not necessarily be the same as another. A modest start up with four employees will have different needs than a small contact center. The first may need collaboration tools while the second may need call metrics and training tools. Whatever your business communication needs embody, moving to a cloud based virtual phone system will produce numerous distinct advantages including lower costs and increased productivity. Resources that will enhance your business and customer success.
These Companies have the Best Business Phone plans for 2020
It's not if but when most businesses will decide to place their phone system in the cloud. The best VoIP service is the one with features that match your needs at a price in your budget.
At this time we have picked the best ten choices for a cloud PBX phone system. For each provider we have highlighted the advantages and the prominent services that distinguish them over their competition. Our top picks each include business service plans that are clearly defined and offer straight-forward pricing on their websites. Each offers services tailored for small companies, even though some of these providers can easily handle enterprise sized customers. All of our top picks constantly achieve superior ratings and collect national awards from telecom industry experts for both features and service.
RingCentral
Office conceivably has the best cloud PBX business phone system available with
several excellent plans to choose from. Their
Premium Plan includes Unlimited Phone Calls within the US and CA,
Unlimited Video Conferencing for up to 100 people, 2,500 toll-free
minutes, Unlimited Internet Fax and Automatic Call Recording. RingCentral
remains an excellent choice for a company that wants to consolidate to one
provider and move to a UCaaS (Unified Communications as a Service)
provider. For more details see
RingCentral Review
Best For:
- Plans that includes Video Conferencing and Automatic Call Recording with multi-channel communications solutions. Good for any sized company.
- Companies that prefer one vendor to handle multiple forms of communications.
Award
winning 8x8 X Series business VoIP offers multi-channel
communications and collaboration tools with packages that include
unlimited International calling within 47 countries. It's a great
choice for hose that need an assortment of robust tools to empower
customer service representatives plus low cost International calling.
Best For:
- Unlimited International Calling for any sized company.
- Contact Centers for better customer experiences.
Vonage
Business Cloud offers a unified communications platform with
impressive features for businesses to work smarter through multiple
channels. Vonage's service integrates with an extensive list of
popular business software, an important must-have for many companies.
They additionally offer services for developers who can utilize their
platform for tailored communication solutions.
Best For:
- Scalable custom platform as business needs grow.
- Organizations that want to customize and manage their communications by employing in-house developers working with Vonage APIs.
Grasshopper
virtual phone service is designed for very small micro businesses
and/or entrepreneurs, not for businesses that want a phone on the
desk. It's an excellent easy to use add-on business phone system app
that works with your existing smart phone. The Grasshopper system
and apps are easy to use and quick to grasp, enhancing customer
relations, especially for those that need to separate business calls
from non-business calls. Grasshopper offers a free seven day trial
to see how it will make your business more professional.
For more details see
Grasshopper Review
Best For:
- On the go micro-businesses, entrepreneurs, and real-estate agents.
- Those that want enhanced communications for their existing smart phone service, but don't need or want a traditional desk phone.
VirtualPBX, an
early entrant in VoIP services, offers a
virtual PBX business phone platform which can be used with many
different endpoints (phones), not just a typical IP phone. Winner of a
2020 award from TMC for Product of the Year, VirtualPBX consistently
innovates and delivers an outstanding small business phone system.
They offer
a Softphone App which enables your mobile phone to be used
just as seamlessly as any desk phone. With several plans VirtualPBX provides businesses alternative
billing options based on either users or minutes so they can best choose
the most appropriate solution for their business model.
Best For:
- Multi-location businesses.
- Good choice for a system to connect team members from anywhere.
Intermedia
Unite, offers small businesses a unified communications solution
with tools designed for easy communications and collaboration. Their Unite
desktop app offers an integrated array of intuitive collaboration tools
designed for teamwork. You'll know which team mates are available and able
to chat. Tools include the ability to share screens, start video calls and
share files. And it's available for PC or Mac.
Best For:
- Small businesses with workers who interact, share resources and collaborate.
- Cloud based marketing, design, software companies.
Jive,
now GoToConnect,
gets top reviews from their users for both their service and support. They
offer just one plan that includes a robust set of features. That
makes it easy for a business customer to figure out exactly what their
cost will be. Pricing is dependent on the
number of users, the higher the number of users the lower the cost per
user.
Best For:
- Customer Support and Ease of Setup.
Nextiva
is one of the top-rated providers of cloud-based
communication services in the USA. With over 45 features Nextiva
offers
three clearly defined plans Essential, Professional and Enterprise.
Each of the three straightforward plans pack an outstanding set of
services broken down as Phone Service Features, Collaboration
Features, and Productivity Features, each delivering outstanding value
and 24x7 support. Nextiva recognizes how communications should
integrate with business practices and has focused on constructing their platform so
companies can benefit from engaging customers thoughtfully and
successfully. Nextiva Review
Best For:
- Businesses who want integrated tools to enhance their business customer relationships.
- Small growing companies that can select one of the more affordable pricing options and maintain the ability to move to a higher tier for additional features.
Ooma
Office offers a business service that delivers an affordable business phone
system with over 35 advanced features and comes with pre-configured phones.
Best for a small office, their service is easy to
install and have up and operating quickly. With enough features for the majority of small businesses
(2-15 users) Ooma is an easy choice and the cost for desk phones is
very reasonable.
Best For:
- Small companies with 3 to 10 employees who want affordability and a good simple business VoIP phone system.
- Good choice for new upstart company that plans to grow incrementally over the next year or two.
CallHippo
provides an impressive virtual phone system that's great for startups
and small companies that require more than just voice calls, but
rather a suite of communication solutions. Offering one of the most
attractive options for an International reach they offer local or
toll-free numbers from over 50 different countries and calling to over
190 countries. With the aim to replace desk phones with soft phones, CallHippo has built a powerful communications platform allowing team
members from anywhere to collaborate and service customers globally.
Plans range from free to $30/mo. for their platinum plan.
Best For:
- Startups, software and IT companies that want to service customers worldwide.
- Brand-new businesses that expect to grow rapidly and want more than a local footprint.
Conclusion
Each
of our
cloud PBX companies offer an outstanding virtual phone system for a particular business situation. They
all include customer support and have systems
designed with user friendly features with excellent feature-sets. Ordering service is straightforward
with transparent pricing and once installed is relatively uncomplicated
to have it
configured the way you require it. Adding additional services at a later
date can be done quickly and seamlessly.
Businesses maintain a unique set of requirements. Some want affordability, reliability and ease of use. Others may need to record all their calls. The most efficient solution is a tailored quote based on your needs.
As
a business owner looking for a new cloud based phone system, the amount of
obtainable
information can be overwhelming. Every so often the most efficient solution is to
review a few quotes based on your requirements. As there is no one
single hosted VoIP service that is exact for every business, then the
most beneficial suggestion would be to allow an experienced representative to explain
their system's advantages and how it will improve your companies' communications.
With so many phone system choices information overload is not uncommon. A more convenient alternative is to receive several quotes to compare for the best deal.
Take a minute to respond to a few straightforward
questions
and find the ideal telephone system
for your
business. (No cost and no obligation.)
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