Comparing cloud based hosted VoIP PBX providers by
choosing one company that offers the best features at an affordable price
is not as easy as it seems. Many outstanding cloud based phone companies are competing
for business customers, but no sole VoIP provider is suitable for everyone. So, what makes one
communication service a more suitable choice
over the others?
We believe the answer begins with high customer satisfaction and a proven track record of reliable service. On top of that the best providers offer a tailored useful feature set that will enhance a businesses' communications at a competitive price. In other words "good value."
That still leaves several excellent business VoIP companies to compare. Some companies do offer better plans that include a unique set of advanced features while others excel offering customized service plans for a particular business model.
One-third of all businesses use VoIP systems. Outcomes produce increased productivity with lower costs. Reduced expense items include lower office expenditures via telecommuting, slashed conferencing costs and lower long distance and cell phone charges.
Requirements for one business may not necessarily be the same as another. A modest start up with four employees will have different needs than a small contact center. The first may need collaboration tools while the second may need call metrics and training tools. Whatever your business communication needs embody, moving to a cloud based virtual phone system will produce numerous distinct advantages including lower costs and increased productivity. Resources that will enhance your business and customer success.
It's not if but when most businesses will decide to place their phone system in the cloud. The best VoIP service is the one with features that match your needs at a price in your budget.
At this time we have picked the best ten choices for a cloud PBX phone system. For each provider we have highlighted the advantages and the prominent services that distinguish them over their competition. Our top picks each include business service plans that are clearly defined and offer straight-forward pricing on their websites. Each offers services tailored for small companies, even though some of these providers can easily handle enterprise sized customers. All of our top picks constantly achieve superior ratings and collect national awards from telecom industry experts for both features and service.
RingCentral Office conceivably has the best cloud PBX business phone system available with several excellent plans to choose from. Their Premium Plan includes Unlimited Phone Calls within the US and CA, Unlimited Video Conferencing for up to 100 people, 2,500 toll-free minutes, Unlimited Internet Fax and Automatic Call Recording. RingCentral remains an excellent choice for a company that wants to consolidate to one provider and move to a UCaaS (Unified Communications as a Service) provider. For more details see RingCentral Review
Award winning 8x8 X Series business VoIP offers multi-channel communications and collaboration tools with packages that include unlimited International calling within 47 countries. It's a great choice for hose that need an assortment of robust tools to empower customer service representatives plus low cost International calling.
Vonage Business Cloud offers a unified communications platform with impressive features for businesses to work smarter through multiple channels. Vonage's service integrates with an extensive list of popular business software, an important must-have for many companies. They additionally offer services for developers who can utilize their platform for tailored communication solutions.
Grasshopper virtual phone service is designed for very small micro businesses and/or entrepreneurs, not for businesses that want a phone on the desk. It's an excellent easy to use add-on business phone system app that works with your existing smart phone. The Grasshopper system and apps are easy to use and quick to grasp, enhancing customer relations, especially for those that need to separate business calls from non-business calls. Grasshopper offers a free seven day trial to see how it will make your business more professional. For more details see Grasshopper Review
VirtualPBX, an early entrant in VoIP services, offers a virtual PBX business phone platform which can be used with many different endpoints (phones), not just a typical IP phone. Winner of a 2020 award from TMC for Product of the Year, VirtualPBX consistently innovates and delivers an outstanding small business phone system. They offer a Softphone App which enables your mobile phone to be used just as seamlessly as any desk phone. With several plans VirtualPBX provides businesses alternative billing options based on either users or minutes so they can best choose the most appropriate solution for their business model.
Intermedia Unite, offers small businesses a unified communications solution with tools designed for easy communications and collaboration. Their Unite desktop app offers an integrated array of intuitive collaboration tools designed for teamwork. You'll know which team mates are available and able to chat. Tools include the ability to share screens, start video calls and share files. And it's available for PC or Mac.
Jive, now GoToConnect, gets top reviews from their users for both their service and support. They offer just one plan that includes a robust set of features. That makes it easy for a business customer to figure out exactly what their cost will be. Pricing is dependent on the number of users, the higher the number of users the lower the cost per user.
Nextiva is one of the top-rated providers of cloud-based communication services in the USA. With over 45 features Nextiva offers three clearly defined plans Essential, Professional and Enterprise. Each of the three straightforward plans pack an outstanding set of services broken down as Phone Service Features, Collaboration Features, and Productivity Features, each delivering outstanding value and 24x7 support. Nextiva recognizes how communications should integrate with business practices and has focused on constructing their platform so companies can benefit from engaging customers thoughtfully and successfully. Nextiva Review
Ooma Office offers a business service that delivers an affordable business phone system with over 35 advanced features and comes with pre-configured phones. Best for a small office, their service is easy to install and have up and operating quickly. With enough features for the majority of small businesses (2-15 users) Ooma is an easy choice and the cost for desk phones is very reasonable.
CallHippo provides an impressive virtual phone system that's great for startups and small companies that require more than just voice calls, but rather a suite of communication solutions. Offering one of the most attractive options for an International reach they offer local or toll-free numbers from over 50 different countries and calling to over 190 countries. With the aim to replace desk phones with soft phones, CallHippo has built a powerful communications platform allowing team members from anywhere to collaborate and service customers globally. Plans range from free to $30/mo. for their platinum plan.
Each of our cloud PBX companies offer an outstanding virtual phone system for a particular business situation. They all include customer support and have systems designed with user friendly features with excellent feature-sets. Ordering service is straightforward with transparent pricing and once installed is relatively uncomplicated to have it configured the way you require it. Adding additional services at a later date can be done quickly and seamlessly.
Businesses maintain a unique set of requirements. Some want affordability, reliability and ease of use. Others may need to record all their calls. The most efficient solution is a tailored quote based on your needs.
As a business owner looking for a new cloud based phone system, the amount of obtainable information can be overwhelming. Every so often the most efficient solution is to review a few quotes based on your requirements. As there is no one single hosted VoIP service that is exact for every business, then the most beneficial suggestion would be to allow an experienced representative to explain their system's advantages and how it will improve your companies' communications.
With so many phone system choices information overload is not uncommon. A more convenient alternative is to receive several quotes to compare for the best deal.
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