Best
Cloud PBX Phone System Providers for 2024
To compare cloud-based hosted VoIP PBX providers and then choose one
company with the best features at an affordable price is not as easy
as it seems. There are many outstanding cloud-based virtual phone
companies competing for business customers, but no exclusive provider is
suitable for everyone. So, what makes one communication service a
more suitable choice than the others?
We believe the answer
begins with high customer satisfaction and a proven track record of
reliable service. The best providers offer a competitively
tailored feature set that will enhance business communications. In
other words, "good value."
That leaves several excellent business VoIP
companies to compare. Some companies offer more comprehensive plans, including
unique integrations with other software, while others excel with customized service
tailored for a particular business model. Likewise, a few smaller
providers maintain outstanding platforms which have become leading choices
for sole-proprietors, micro-companies, entrepreneurs, and start-ups. We
have added these companies to our recommended list.
| RECOMMENDED PROVIDERS | COMPELLING POPULAR FEATURES | SUGGESTED FOR | STARTING MONTHLY |
DETAILS |
|---|---|---|---|---|
 |
 Unlimited Calling, Business Texts, Video Meetings, HIPAA compliance |
Telehealth professionals and therapy practitioners. | $19.00 | Special |
 |
Mobile app, 28 PBX features, Free professional
recording
|
Sole proprietors, business entrepreneurs. | $9.99 | Free Trial |
 |
Mobile & Desktop app, Business text, Instant response,
Virtual fax |
Professionals, real estate, appraisers, home inspectors, etc. | $15.00 | Special |
 |
Unlimited Calls/texts, AI message responses, Business hours,
Call recording |
Start-ups & small teams for CRM collaboration. | $15.00 | Free Trial |
Requirements for one business may not be the same for another. A modest start up with four employees will have different needs than a 30 person contact center. The first may need collaboration tools, while the second may need additional call metrics, skills-based call routing, and training tools. Whatever your business communication needs to embody, moving to a cloud-based virtual phone system should produce many distinct advantages, including lower costs and increased productivity. Resources that will enhance your business and customer success.
These Companies have the Best Business Phone plans for 2024
It's not if but when most businesses will decide to place their phone system in the cloud. The best VoIP service is the one incorporates features that match your needs at a price in your budget.
One-third of all businesses use VoIP systems. Outcomes produce increased productivity with lower costs. Reduced expense items include lower office expenditures via telecommuting, slashed conferencing costs and lower long distance and cell phone charges.
At this time, we have picked ten leading companies for cloud PBX phone services, plus three for micro-companies. For each provider, we highlighted the advantages and the prominent services that distinguish them over their competition. Routinely these top picks are the preferred business service depending on your primary business function. We have indicated the types of companies which are good candidates for each provider. These services are tailored for small to mid-size companies, however, some of these providers handle enterprise-sized customers. These top picks constantly achieve superior ratings and collect national awards from telecom industry experts for both features and service.
RingCentral
Office conceivably has the best cloud PBX business phone system available with
several excellent plans to choose from. Their
Advanced Plan includes Unlimited Phone Calls within the US and CA,
Unlimited Video Conferencing for up to 100 people, 1,000 toll-free
minutes, Unlimited Internet Fax and Automatic Call Recording. RingCentral
remains an excellent choice for a company that wants consolidation with one
provider and move to a UCaaS (Unified Communications as a Service)
provider. For more details, see
RingCentral Review
Best For:
- Plans that include Video Conferencing and Automatic Call Recording with multi-channel communications solutions. Good for any sized company.
- Companies that prefer one vendor to handle multiple forms of communications. Larger organizations.
Award
winning 8x8 X Series business VoIP offers multi-channel
communications and collaboration tools with packages that include
unlimited International calling to 48 countries. It's a great
choice for those that need an assortment of robust tools to empower
customer service representatives plus low cost International calling.
Best For:
- Unlimited International Calling for any sized company.
- Contact Centers for better customer experiences.
Vonage
Business Cloud offers a unified communications platform with
impressive features for businesses to work smarter through multiple
channels. Vonage's service integrates with an extensive list of
popular business software, an important must-have for many companies.
They additionally offer services for developers who can utilize their
platform for tailored communication solutions.
Best For:
- Scalable custom platform as business needs grow.
- Organizations that want to customize and manage their communications by employing in-house developers working with Vonage APIs.
Grasshopper
virtual phone service is designed for very small micro businesses
and/or entrepreneurs, not for businesses that want a phone on the
desk. It's an excellent easy to use add-on business phone system app
that works with your existing smart phone. The Grasshopper system
and apps are easy to use and quick to grasp, enhancing customer
relations, especially for those that need to separate business calls
from non-business calls. Grasshopper offers a free seven-day trial
to see how it will make your business more professional.
For more details see
Grasshopper Review
Best For:
- On the go micro-businesses, entrepreneurs, and real-estate agents.
- Those that want enhanced communications for their existing smart phone service, but don't need or want a traditional desk phone.
VirtualPBX,
offers an outstanding Voice, Video And Text Messaging business
communications platform. Winner of the
2023 Internet Telephony Product of the Year award from TMC, VirtualPBX consistently
innovates and delivers service plans designed to help
businesses succeed. They offer four plans, with a low-cost
starter plan meant for small businesses and startups that
incorporates Unlimited Local Minutes, Ring Groups, Business Texting,
and Audio Calling. This exceptional plan may be the most
cost-effective program anywhere and includes their topnotch-dedicated 24/7 support.
Other plans include features like Call Recording & Video Conferencing
and Pro Call Center Features.
Best For:
- Multi-location businesses. Entrepreneurs, start-ups, growing companies.
- Great choice for a system to connect team members from anywhere.
Intermedia
Unite offers small businesses a unified communications solution
(voice, video, and chat) with tools designed for easy communications and
collaboration. The Unite
desktop app offers an integrated array of intuitive collaboration tools
designed for teamwork, frequently receiving awards; including one from
Frost & Sullivan (Oct. 12, 2023). You'll know which team mates are available and able
to chat. Tools include the ability to share screens, start video calls and
share files. And it's available for PC or Mac.
Best For:
- Small businesses with workers who interact, share resources and collaborate.
- Cloud based marketing, design, software companies. Free international calling to up to 33 countries for North America users.
GoToConnect,
gets top reviews from their users for both their service and support. They
offer two plans, Basic and Standard, that each include a robust set of features. That
makes it easy for a business customer to figure out exactly what their
cost will be. Pricing depends on the
number of users. The higher the number of users, the lower the cost per
user.
Best For:
- Customer Support and Ease of Setup.
- The Standard plan includes International calling to 50+ countries.
Nextiva
is one of the top-rated providers of cloud-based
communication services in the USA. With over 45 features, Nextiva
offers
three clearly defined plans: Essential, Professional and Enterprise.
Each of the three straightforward plans packs an outstanding set of
services broken down as Phone Service Features, Collaboration
Features, and Productivity Features, each delivering outstanding value
and 24x7 support. Nextiva recognizes how communications should
integrate with business practices and has focused on constructing their platform, so
companies can benefit from engaging customers thoughtfully and
successfully. Nextiva Review
Best For:
- Businesses who want integrated tools to enhance their business customer relationships.
- Small, growing companies that can select one of the more affordable pricing options and maintain the ability to move to a higher tier for additional features.
Ooma
Office offers a business service that delivers an affordable business phone
system with over 50 advanced features and comes with pre-configured phones.
Best for a small professional office, their service is easy to
install and have it up and operating quickly. With enough features for the majority of small businesses
(5-35 users) Ooma is an outstanding choice and the cost for desk phones is
very reasonable.
Best For:
- Small professional companies with 5 to 35 employees who want affordability in a complete business VoIP phone system. Legal, real estate offices, financial services, or insurance.
- Good choice for new upstart company that plans to grow incrementally over the next year or two.
CallHippo
provides an impressive virtual phone system that's great for startups, small companies,
and contact centers that require more than just voice calls, but a suite of communication solutions. Offering one of the most
attractive options for an International reach, they offer local or
toll-free numbers from over 50 different countries and calling to over
190 countries. With the aim of replacing desk phones with soft phones, CallHippo has built a powerful communications platform allowing team
members from anywhere to collaborate and service customers globally.
Plans range from free to $40/mo. for their Platinum plan, with
additional charges for Add-ons.
Best For:
- Startups, software and IT companies that want to service customers worldwide. Contact centers.
- Brand-new businesses that expect to grow rapidly and want more than a local footprint.
Conclusion
Each
cloud PBX company offers an outstanding virtual phone system for a
particular business situation. All include customer support and have
feature rich systems designed to be user friendly. Ordering
service is straightforward with transparent pricing and once installed relatively
quick to have
configured properly.
RingCentral early on received many industry accolades for its platform integrating text, voice and video seamlessly. Now other providers incorporate video and multi-channel communications. Business managers recognize that collaboration tools, texts and video have become an important piece of their employee's toolkit. Going forward video will earn even more traction as an essential communication component.
Businesses maintain a unique set of requirements. The most efficient solution is a tailored quote based on your requirements.
As
a business owner looking for a new cloud based phone system, the amount of
obtainable
information can be overwhelming. Repeatedly, the most efficient solution is to
allow a few minutes and speak to a knowledgeable professional about
your particular requirements. As there is no one hosted VoIP plan that is
perfect for every business, the most beneficial suggestion would be to allow an
experienced representative to explain their various plans and advantages and how
their platform will directly improve your companies' communications.
With so many phone system choices, information overload is not uncommon. The more convenient alternative is to talk directly with a customer service professional.
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