Cloud PBX Phone Companies

The Best Cloud PBX Companies for your Business Phone System

Phone service from a Cloud based PBX service.Cloud PBX business phone companies offer outstanding services for businesses that need a robust cost-effective communication solution. When moving to a cloud PBX (aka Virtual PBX) hardware costs are minimal, as normally only desk phones are required. There is no need for that PBX server sitting in the phone closet. Additionally, there is no requirement for any traditional copper phone lines (or expensive PRI circuits) as all communication, including faxes can go over the Internet. (Exceptions might be an alarm or elevator phone.) A single monthly fee pays for your chosen services and typically includes support, a further significant saving. Remote home workers can easily connect from anywhere through the cloud and appear as though they are right in the office.

Moving to a cloud PBX business phone system (hosted business VoIP) is extremely easy. Installation and setup can be done in hours. When requiring a supplementary service it's as easy as a click of a mouse as your phone system is totally scalable; increase or decrease lines as needed. (However, contractual agreements can frequently affect pricing and service changes.)

A Cloud PBX will make your organization more efficient and easier to manage. Desk phones and smart devices work together and integrate with your CRM and other software applications.

Further down we have listed several top Cloud PBX companies that all receive excellent reviews from users and are favorably regarded as industry leaders. Each provider offers constant reliable services with a large feature set and enough advanced communication apps that just about any small to medium sized business would be extremely satisfied.

Advice from Cloud PBX experts.When deciding on a cloud based phone solution consider how your business model will benefit from the provider's features and pricing. For instance, does your company generate a large amount of calls? Or is yours a small business with just a few employees who frequently find they are working remotely?
Do you need to record your calls? Answers to these and other questions will guide your decision toward a specific provider or provider's plan.

Savings by moving to a cloud PBX can easily be over 30%. And what's better than all inclusive pricing with one provider for all your companies' communications?

A good business phone system should convey a favorable impression to customers and be easy and intuitive to use, for both customers and employees. The best providers incorporate an integrated communications solution built with an intuitive well designed interface and offer helpful customer service.
The best cloud PBX phone system is the one that is both intuitive and easy to use offering an affordable solution matching your needs now and into the future.

Top Cloud PBX Business Phone System Providers

Each of these cloud based PBX business phone system companies constantly receive the best reviews (4 plus out of 5 on primary review sites) and earn industry awards regarding exceptional services for small to mid-sized businesses. Each provide distinct pricing plans that depend on the level of features or the number of users to be connected. There may be added taxes, fees and other service charges that increase the prices per user listed below. Some companies may require commitments of an annual payment to obtain the stated price. For accurate pricing we suggest obtaining a more exact quote.

These are the top rated Cloud PBX companies.

These Cloud PBX companies below are today's recognized leaders in business VoIP phone services.

Note: Base Pricing listed may incorporate certain requirements, including paying yearly and/or committing to a contact or a specific number of users, depending on company. Additional fees, including, but not limited to, taxes, fees and other charges may also increase base pricing which are subject to change by the providing company.

RingCentral Cloud PBX service.RingCentral MVP (Message, Video, Phone) remains a leader in cloud UcaaS services and constantly receives awards for outstanding products. Just recently they won the Overall Video Conferencing Solution of the Year from the 2021 RemoteTech Breakthrough Awards.

Broken into four straightforward plans, Essentials, Standard, Premium and Ultimate, it's straightforward to acquire the right service for any particular business plan. The lowest priced Essentials (Message, Phone) offers an economical solution for up to 20 users who only need limited minutes. Moving up to the Standard plan increases included minutes, plus adds significant features such as Multi-level attendant, Internet Fax and Video meetings. RingCentral service works with hundreds of apps, so integration with any existing business software is practically guaranteed. Recommended Best Choice hosted VoIP by PbxMechanic.RingCentral receives our "Top Choice" for what most traditional companies would want for their business communications system.

It's straightforward to obtain an exact price for the level of services you require. RingCentral MVP does not require any commitment, you can pay monthly and cancel at anytime. Plan prices do vary by the number of users and depending on if paid monthly or annually upfront. 24/7 customer service is included in all plans.  brochure RingCentral MVP Review

  • Base Pricing monthly per user: Essentials $19.99, Standard $27.99, Premium $34.99, Ultimate $49.99
  • Strong multi-channel feature set with reasonable costs for small to medium companies. 30-day free trial.
  • With over 350,000 customers RingCentral is the largest and fastest growing cloud business communications provider worldwide. Capterra: 4.2 out of 5 with 908 reviews1.
  • *SMB Promotion 25% off on RingCentral MVP: RingCentral

Grasshopper Business Communication ServiceGrasshopper, located in Boston, Massachusetts, provides a unique niche in the Virtual PBX service industry with a business phone system designed to be added to your existing smart phone. Since Grasshopper is a totally virtual phone system, no additional hardware is necessary. Actually it is designed as an extensive call-forwarding system. Their platform represents a leading choice for very small businesses and entrepreneurs that depend on mobility and those who don't want or need a desktop telephone. Offering Android and iOS apps allows a user to receive calls on their current cell phones from their business number anywhere. Not merely is it designed to never miss a call, Grasshopper indicates when an incoming call is business. It's straightforward to employ their tools to handle those calls uniquely. For instance, a business call can receive a custom greeting and go to an attendant with options before being routed to extensions or a particular person.

Grasshopper offers three plans, Solo, Partner and Small Business that can be paid for monthly or yearly. Each plan comes with the same features, but increase by the number of phone numbers and extensions. Solo offers one number and three extensions, Partner includes three phone numbers and six extensions. The Small Business plan includes five phone numbers and unlimited extensions. 

Great for small teams or individual real-estate professionals, food trucks and other highly mobile businesses, Grasshopper's virtual phone system is remarkably easy to set up and will make entrepreneurs appear and sound more professional. In addition Grasshopper provides numerous instruction guides, resources and helpful tools designed to boost small businesses in aspects of successful business creation; from choosing branding colors to small business tax deductions.  Grasshopper, Top Choice for real estate agents.Adding a "big company" feel and a level of sophistication will reflect positively on customers. Grasshopper is our "Top Choice" for mobile businesses, entrepreneurs and real-estate agents. To see why we recommend Grasshopper; see our Grasshopper Virtual Phone Review

  • Base Pricing monthly per account: Solo $26.00, Partner $44.00, Small Business $80.00
  • Excellent for very small companies or business entrepreneurs who are mobile.
  • Serving over 350,000 entrepreneurs since 2003. Capterra: 4.5 out of 5 with 308 reviews1.
  • *Special save $75 off an annual or $15 off a monthly Grasshopper plan.: Grasshopper

Nextiva Business VoIP ServiceNextiva constantly scores significantly high in reviews for all aspects of their service and receives accolades from numerous organizations for their innovative solutions. Recently they were chosen as the Best Small Business Phone System of 2021 by U.S. News & World Report’s 360 Reviews team. They have four plans, Essential, Professional, Enterprise and Ultimate, each with an included standard feature set that then increases with each plan. For instance, to get Call Recording one would need to select the Enterprise plan. Additionally, each plan in designed as a communication platform, offering businesses "Collaboration Features" such as Video and "Productivity Features" that include call recording and analytics.

Nextiva's four plans makes available pricing that can beat many competitors. Each plan delivers a robust feature set designed individually. For example, one that's an easy, quick start plan is Essential or a plan for smaller teams is Professional, or for larger teams Enteprise. The Ultimate plan adds advanced features designed for sales and productivity management. The most competitive prices are obtained by paying annually.** For instance, the Essential plan remains a remarkable bargain of $18.95/mo./user when paid annually for 20 to 99 users. All plans include 24/7 service and tech support with 99.999% reliability. Based in Scottsdale, Arizona, Nextiva prides themselves in constructing a total communication platform with one workspace to make life as easy as possible for employees to be productive. For a small to large business seeking to manage both calls and customers Nextiva delivers an outstanding communications software platform and is one of our top picks.

  • Base Pricing monthly per user for 20-99 users: Essential $18.95, Professional $22.95, Enterprise $32.95 and Ultimate $57.95

    **Note: Nextiva's pricing is dependent upon both the number of users and yearly contracts. Nextiva does make it very easy to determine an exact price through a quick and easy quote process.

  • Highly competitive, budget friendly plans for companies of all sizes.
  • UC communications with phone, video conferencing, collaboration and customer management apps for better productivity. Capterra: 4.2 out of 5 with 183 reviews1.

*Specials are for a limited time and may end without notice. 1The number of reviews were as of 9/17/21.

Ooma Office for small offices.Ooma Office provides a highly reliable affordable option for a small office requiring an effective business phone system where each desk has its own business phone. With 35 features, including a virtual receptionist, the Office plan at $19.95/mo./user should satisfy the requirements for a majority of offices. It incorporates a Mobile app that allows employees to stay connected while out of the office. Their system makes it straightforward to setup a message group which allows secure communication with multiple office employees eliminating the need for more cumbersome exchanges. And the one time cost for desk phones can actually end up quite low as there are a wide selection of phones.
Ooma, located in California, offers two small business plans, Ooma Office and Ooma Office Pro. Ooma Office is a robust 35 feature phone system. Office Pro adds Video Recommended Best Choice hosted VoIP by PbxMechanic.Conferencing and Call Recording along with Call Recording and Voicemail Transcription for $24.95/mo./user. The Office Pro plan equips users with an excellent desktop app that incorporates meetings and calling. With either plan Ooma confirms there services to be a leading choice for a robust reliable business VoIP cloud PBX platform. A great solution for remote teams and at home employees. It has been recognized by PC Magazine's Business Choice Award for Best VoIP System eight years in a row. With exceptional pricing, no contracts and paying monthly, it's no wonder why Ooma business receives one of the highest customer satisfaction rates for any business phone service and is highly recommended by us.

Ooma Office is one of our top choices for a small business phone system. Ooma Review

  • Base Pricing (no contracts paid monthly): Ooma Office $19.95/user, Ooma Office Pro $24.95/user
  • Highly reliable robust no contract cloud based phone system paid monthly. Great for professional offices, attorneys, financial planners, real-estate, insurance and accountants.
  • Exceptionally good reviews from customers. Capterra: 4.5 out of 5 with 123 reviews1.

SPECIAL*: Buy 1 Get 1 Free T23G IP Phone:  Ooma Office

Vonage Business Cloud PBX service.Vonage Business Cloud, winner of TMC's 2019 Internet Telephony Product of the Year Award, offers an impressive range of features designed for small to medium sized businesses. Their services are broken into a three tier pricing model, Mobile, Premium and Advanced, with each plan having its own set of features. Their starter plan, Mobile includes unlimited calling and text and team messaging with mobile and desktop apps at $19.99/mo., a great value. Additionally, some specific advanced features increase costs, therefore obtaining an exact tailored quote for services based on specific needs is best obtained from a knowledgeable professional. Those who require several additional optional features can suddenly end up a with a larger monthly bill.

Vonage Business Cloud Premium and Advanced plans offer integration with many CRM apps and can expand to any size that a company requires. For the most basic plan, Vonage offers a nice inexpensive set of features and can be among the most competitive plans available. 24/7 service and tech support.

  • Base Pricing monthly per user: Mobile $19.99, Premium $29.99, Advanced $39.99
  • Competitive flexible plans for companies of any size. 14 day risk-free trial.
  • Serving 100,000 businesses worldwide. Capterra: 4.1 out of 5 with 234 reviews1.

GoToConnect formerly Jive Communications.GoToConnect, formally Jive constantly receives top reviews from their users. GoToConnect is an easily deployed, simple-to-use virtual phone system that incorporates video conferencing and messaging. The GoTo family of products were all about tools for a remote work force before work-at-home employees became extensive.

GoToConnect Cyber Week Special

GoToConnect's pricing model is broken into three plans based on the number of users. As the number of users increase the per seat price lowers. Paying annually further reduces the cost and can lower it by as much as 10%. Their three plans include Basic, Standard and Premium. Basic includes phone, chat and video conferencing. The Premium plan is designed for contact centers with advanced call center features and metrics. Their most popular plan, Standard incorporates an extensive feature package. It's an outstanding plan that includes such advanced features as unlimited auto-attendants, Fax to Email, Voicemail to Email, Music on Hold and Time-Based routing (plus others). GoToConnect systems are straightforward to setup with come with excellent help resources. GoToConnect represents a superior choice for companies who want a packed feature set at one monthly cost per employee. A great choice for industries such as legal, education, automotive and healthcare. International Call rates can be more costly than the competition. Offering 24/7 support they deliver a great communications platform for most businesses. GoToConnect Review

  • Base Pricing per user for 2-10 users paid annually: Basic $22.00/mo., Standard $26.00/mo., Premium $39.0/mo.
  • Easy to deploy with video conferencing and messaging included. Calls, meetings and messages anywhere on any device. Excellent for a distributed contact center or small offices that want multi-channel communications.
  • High reliability with enterprise-grade security and privacy. Capterra: 4.5 out of 5 with 582 reviews1. 14 day free trail.

8x8 Cloud Solution for call center.8x8, located in San Jose, California, is a global Cloud Solution provider. Offering one system for all communications, like voice, video, collaboration or hosted call centers, 8x8 provides VoIP services to both small business and enterprise sized organizations. Constantly rated in the industry as one of the best cloud solutions for call centers, 8x8 provides one of the most suitable plans for businesses that require International calling, including global call centers.

Their 8x8 eXperience Communications Platform include the 8x8 Express, X2, X4, Team Communication plans, as well as the Contact Center plans X6, X7 and X8. Each successive plan is designed with a larger feature set and each plan comes with a built-in unlimited number of International calling minutes to a specific country group. They offer 24/7 customer support and an impressive online knowledge base. brochure

  • Base Pricing monthly per user: 8x8 Express 12.00 X2 $24.00, X4 $44.00, X6 $95.00, X7 $105.00, X8 $133.00
  • They offer exceptional International calling plans and great contact center solutions.
  • Great call center technology that allows agents to setup in minutes. 8x8 Contact Center- Capterra: 4.0 out of 5 with 20 reviews1.

Which of these cloud Phone companies are the best for your company?

All of these cloud communication companies are rated in the topmost tier of US business phone providers. However, some choices remain distinctly more suitable than others for individual business models. Much of the actual choice depends on one's respective requirements, such as, if video or call recording are essential, as an example. Or for instance, if integration with customer relationship management tools is imperative then choosing the right provider becomes even more critical. A companies' size additionally plays a factor in many cases of which VoIP provider is the more appropriate choice. We see the following choices as best in their respective category.
Grasshopper is a superior choice for solo entrepreneurs and very small micro-businesses. Its service is unique in that it is designed to be added to an existing smart phone service.
For small professional offices with or without remote workers, Ooma Office provides an excellent service that's both an effective phone system and affordable.
For those considering a small to medium sized International call center 8x8 provides a compelling solution.

For car dealerships, healthcare and education GoToMeeting remains a leading choice.
And any sized businesses that require advanced features RingCentral delivers a powerful integrated multi-channel solution. Likewise, Nextiva is a top choice for contact center and customer management businesses with fifty or more users who need a secure and reliable multi-channel system that works across multiple devices. Both RingCentral and Nextiva have plans that provide integration with numerous CRM tools.


This article was updated on September 17, 2021. About the author.

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