Best Cloud PBX Phone Companies 2024

The Best Cloud PBX Companies for your Business Phone System

Updated January 6, 2024

Phone service from a Cloud based PBX service.These top rated cloud PBX business phone companies offer outstanding services for businesses that need a robust, cost-effective communication solution. When moving to a cloud PBX (aka Virtual PBX) hardware costs are minimal, as normally only desk phones are required. There is no need for that PBX server sitting in the phone closet. There is no requirement for any traditional copper phone lines (or expensive PRI circuits) as all communication, including faxes, can go over the Internet. (Exceptions might be an alarm or elevator phone.) A single monthly fee pays for your chosen services and typically includes support, a further significant savings. Remote home workers can easily connect from anywhere through the cloud and appear as though they are right in the office.

Moving to a cloud PBX business phone system (hosted business VoIP) is extremely easy. Installation and setup can be done in hours. When requiring a supplementary service, it's as easy as a click of a mouse as your phone system is totally scalable; increase or decrease lines as needed. (However, contractual agreements can frequently affect pricing and service changes.)

A Cloud PBX will make your organization more efficient and easier to manage. Desk phones and smart devices work together and integrate with your CRM and other software applications.

Further down, we have listed several top Cloud PBX companies that all receive excellent reviews from users and regarded as industry leaders. Each provider offers constant reliable services with enough advanced communication apps that just about any small to medium-sized business would be extremely satisfied.

Advice from Cloud PBX experts.When deciding on a cloud-based phone solution, consider how your business model will benefit from the provider's features and pricing. For instance, does your company generate a large amount of calls? Or is yours a small business with just a few employees who frequently find they are working remotely?
Do you require or want call recording? Answers to these and other questions will guide your decision toward a specific provider or provider's plan.

The savings achieved by introducing a cloud PBX solution can easily be over 30%. And what's better than multi-channel communications for collaboration and to advance your business?

A good business phone system should convey a favorable impression to customers and be easy and intuitive to use for both customers and employees. The best providers incorporate an integrated communications solution built with an intuitive well-designed interface and offer helpful customer service.
The best cloud PBX phone system is the one that is both intuitive and easy to use, offering an affordable solution matching your needs now and into the future.

Top Cloud PBX Business Phone System Providers

Each of these cloud-based PBX business phone system companies constantly receives the best reviews (4 plus out of 5 on primary review sites) and earns industry awards regarding exceptional services for small to mid-sized businesses. Each provides distinct pricing plans that depend on the level of features or the number of users to be connected. There may be added taxes, fees, and other service charges that increase the prices per user listed below. Some companies may require commitments of an annual payment to get the lowest stated price. For accurate pricing, we suggest getting a more exact quote.

These are the top rated Cloud PBX companies.

These top rated Cloud PBX companies below are today's recognized leaders in business VoIP phone services.

Note: Base Pricing listed may incorporate certain requirements, including paying yearly and/or committing to a contact or a specific number of users, depending on the company. Additional fees, including, but not limited to, taxes, fees and other charges may also increase base pricing, which are subject to change by the providing company.

RingCentral Cloud PBX service.RingCentral MVP (Message, Video, Phone) remains a leader in cloud UcaaS services and constantly receives awards for outstanding products.

Broken into three plans, Core, Advanced, and Ultra, it's straightforward to gain the right service for any business plan. The lowest priced Core (Message, Phone) offers an economical solution, when paid annually, for companies smaller companies. Moving up to the Advanced plan adds multi-site administration and custom roles and permissions. RingCentral service works with hundreds of apps, so integration with any existing business software is practically guaranteed. RingCentral offers an outstanding UCaaS platform and can provide service for any size organization. Choosing the right plan routinely delivers a package of features that can best be described as being what a company would want for their business communications system.

It's straightforward to obtain an exact price for the level of services you require. RingCentral MVP does not require any commitment: you can pay monthly and cancel at anytime; however, the difference between paying monthly and yearly is mind-boggling. Plan prices vary by the number of users and depending on if paid monthly or annually upfront. 24/7 customer service in all plans.  brochure RingCentral MVP Review

  • Base Pricing per month per user when paid annually*: Core $20.00* paid annually, $30.00 monthly; Advanced $25.00* paid annually, $35.00 monthly; Ultra $35.00 paid annually, $45.00* monthly.
  • Strong multi-channel feature set with app integrations for medium to large companies. End-to-end encryption. 30-day free trial.
  • With over 400k customers RingCentral is the largest and fastest growing cloud business communications provider worldwide. g2: 3.9 out of 5 with 768 reviews1.

Grasshopper Business Communication ServiceGrasshopper, located in Boston, Massachusetts, provides a unique niche in the Virtual PBX service industry with a business phone system designed to be added to your existing smart phone. Since Grasshopper is a totally virtual phone system, no additional hardware is necessary. Actually, it is designed as an extensive call-forwarding system, but also now incorporates WiFi calling. A significant expanded feature. Their platform represents a leading choice for very small businesses and entrepreneurs that depend on mobility and those who don't want or need a desktop telephone. Offering Android and iOS apps allows a user to receive calls on their current cell phones from their business number anywhere. Not merely is it designed to never miss a call, Grasshopper indicates, when an incoming call is business. It's straightforward to employ their tools to handle those calls uniquely. For instance, a business call can receive a custom greeting and go to an attendant with options before being routed to extensions or a particular person.

Grasshopper now offers three plans, a new True Solo along with Solo Plus, and Small Business. Each plan can be paid for monthly or yearly. All plans come with the same features, but increases by the number of phone numbers and extensions. True Solo includes one user, one phone number and one extension, Solo Plus offers one number and three extensions. The Small Business plan includes four phone numbers and unlimited extensions.

Great for small teams or individual real-estate professionals, food trucks and other highly mobile businesses, Grasshopper's virtual phone system is remarkably easy to set up and will make entrepreneurs appear and sound more professional. In addition, Grasshopper provides numerous instruction guides, resources, and helpful tools designed to boost small businesses in aspects of successful business creation; from choosing branding colors to small business tax deductions. Grasshopper, Top Choice for real estate agents.Adding a "big company" feel and a level of sophistication will reflect positively on customers. Grasshopper remains a "Top Choice" for mobile micro-businesses, entrepreneurs, and real-estate agents. To see why we recommend Grasshopper; see our Grasshopper Virtual Phone Review

Grasshopper video.
  • Base Pricing monthly per account: True Solo $15.00, Solo Plus $25.00, and Small Business $55.00, when paid annually.
  • Excellent for very small companies or mobile business entrepreneurs.
  • Serving over 350,000 entrepreneurs since 2003. g2: 4.0 out of 5 with 146 reviews1.

Nextiva Business VoIP ServiceNextiva constantly scores significantly high in reviews for all aspects of their service and receives accolades from many organizations for their innovative solutions. They were selected as the Best Small Business Phone System in 2021 by U.S. News & World Report. They have three plans, Essential, Professional, and Enterprise. each with unlimited voice & video calling.  Each plan in designed as a communication platform, offering businesses "Collaboration Features" such as Video and "Productivity Features" that include call recording and analytics.

Nextiva's three plans offer pricing that can beat many competitors. Each plan delivers a robust feature set designed individually. For example, one that's an easy, quick start plan is Essential. A plan for smaller teams is Professional, or for larger teams Enterprise. The lowest prices can be obtained by paying annually.** For instance, the Essential plan remains a remarkable bargain of $18.95/mo./user when paid annually for 20 to 99 users. All plans include 24/7 service and tech support with 99.999% reliability. Based in Scottsdale, Arizona, Nextiva prides themselves in constructing a total communication platform with one workspace to make life as easy as possible for employees to be productive. For a small to large business seeking to manage both calls and customers, Nextiva delivers an outstanding communications software platform.

Nextiva video.
  • Base Pricing monthly per user for 20-99 users: Essential $18.95, Professional $22.95, and Enterprise $32.95.

    **Note: Nextiva's pricing is dependent upon both the number of users and yearly contracts. Nextiva does make it very easy to determine an exact price through a quick and easy quote process.

  • Highly competitive, budget friendly plans for companies of all sizes.
  • UC communications with phone, video conferencing, collaboration and customer management apps for better productivity. g2: 4.5 out of 5 with 2932 reviews1.

*Specials are for a limited time and may end without notice. Pricing, plans and features may change without notice. The provider's website will remain the determining factor for prices, plans, and features. 1The number of reviews were as of 1/7/2024.

Ooma Office for small offices.Ooma Office provides a highly reliable and affordable option for a small office requiring an effective business phone system where each desk has its own business phone. With 50+ features, including a virtual receptionist, the Office plan at $19.95/mo./user should satisfy the requirements for a majority of offices. It incorporates a mobile app that allows employees to stay connected while out of the office. Their system makes it straightforward to set up a message group which allows secure communication with multiple office employees, eliminating the need for more cumbersome exchanges. And the onetime cost for desk phones can actually end up quite low as there is a wide selection of phones and Ooma periodically offers specials, like BOGO.
Ooma in California, offers two small business plans, Ooma Office and Ooma Office Pro. Ooma Office is a robust 50 feature phone system. Office Pro adds Video Recommended Best Choice hosted VoIP by PbxMechanic.Conferencing and Call Recording along with text messaging and Voicemail Transcription for $24.95/mo./user. The Office Pro plan equips users with an excellent desktop app that incorporates meetings and calling, so your computer can act as your phone. With either plan, Ooma confirms their services remain a leading choice for a robust reliable business VoIP cloud PBX platform. A great solution for remote teams and at home employees. It has been recognized by PC Magazine's Business Choice Award for Best VoIP System ten years in a row. With exceptional pricing, no contracts and paying monthly, it's no wonder why Ooma business receives one of the highest customer satisfaction rates for any business phone service. Their service is recommended by us and elected the best cloud-based phone service for professional offices using desk phones last year.

Ooma video
  • Base Pricing (no contracts paid monthly): Ooma Office $19.95/user, Ooma Office Pro $24.95/user
  • Highly reliable robust no contract cloud based phone system paid monthly. Great for professional offices, attorneys, financial planners, real-estate, insurance and accountants.
  • Exceptionally good reviews from customers. g2: 4.5 out of 5 with 87 reviews1.

SPECIAL*: Buy 1 Get 1 Free 2602 IP Phone:  Ooma Office

VirtualPBX logo.VirtualPBX, winner of TMC's 2022 Internet Telephony Product of the Year Award, offers an array of essential features, even on its starter plan at $9/mo. Which is ideal for small businesses on a budget. They believe the features that matter most should be included in all of their business phone plans. And that says a lot about this company. They employ a trained support staff, along with an Onboarding Team, that provide free Customer Support 24 hours/day, 365 days/week for all customers.

Their three service plans are Starter, Flex, and Pro and all include unlimited calls within the US, Canada, and Mexico. The Flex plan adds Call Recording and Video Conferencing. Large teams and contact centers find the Pro, and Premier plans, featuring advanced call center features, along with Zapier & AWS Integrations, to be some of the most robust and affordable plans of their nature available. Based in California, VirtualPBX has been delivering premium communication solutions as a top VoIP provider for over 20 years.

  • Base Pricing paying monthly per user: Starter $9.00, Flex $19.00, Pro $29.00. Paying on a yearly plan reduces these rates.
  • Competitive flexible plans for companies of any size. 14 day risk-free trial.
  • Great for entrepreneurs, start-ups and small businesses or a multi-national enterprise call center. g2: 4.1 out of 5 with 27 reviews1.
  • Take a test drive with a 14-day free trial: VirtualPBX

GoToConnect formerly Jive Communications.GoToConnect, is an easily deployed, simple-to-use virtual phone system that incorporates video conferencing and messaging. The GoTo family of products were all about tools for a remote work force even before the migration to work-at-home employees became extensive.
GoToConnect's pricing model is broken into two plans based on the number of users. As the number of users increase, the per seat price lowers. Paying annually further reduces the cost by 10%. Their plans are broken into Basic and Standard. The Basic plan for up to twenty users incorporate phone, chat and video conferencing. Their most popular plan, Standard, includes such advanced features as unlimited auto-attendants, Fax to Email, Voicemail to Email, Music on Hold, and Time-Based routing. GoToConnect systems are straightforward to setup and come with excellent help resources. GoToConnect represents a superior choice for companies who want a packed feature set at one monthly cost per employee. A superior choice for industries such as legal, education, automotive and healthcare. International Call rates, however, can be more costly than some of their competitors. Offering 24/7 support, they deliver a great communications platform for most businesses. GoToConnect Review

  • Base Pricing per user for 2-10 users paid annually: Basic $27.00/mo., Standard $32.00/mo.
  • Easy to deploy. Video conferencing and messaging included. Excellent for a distributed contact center or small offices that want multi-channel communications.
  • High reliability with enterprise-grade security and privacy. g2: 4.4 out of 5 with 1228 reviews1.
  • Try it for free:

8x8 Cloud Solution for call center.8x8, located in San Jose, California, is a global Cloud Solution provider. Offering one system for all communications, like voice, video, collaboration or hosted call centers. 8x8 provides VoIP services to both small business and enterprise-sized organizations. Constantly rated in the industry as one of the best cloud solutions for call centers, 8x8 provides one of the most suitable plans for businesses that require International calling, including global call centers.

Their 8x8 eXperience Communications Platform includes the 8x8 Express, X2, X4, Team Communication plans, as well as the Contact Center plans X6, X7 and X8. Each successive plan is designed with a larger feature set and each plan comes with a built-in unlimited number of International calling minutes to a specific country group. They offer 24/7 customer support and an impressive online knowledge base. brochure

  • Base Pricing monthly per user: 8x8 customizes their pricing, which then varies by plan and the number of users.
  • They offer exceptional International calling plans and great contact center solutions.
  • Great call center technology that allows agents to setup in minutes. 8x8 Contact Center- g2: 4.1 out of 5 with 656 reviews1.

Which of these cloud Phone companies are the best for your company?

All of these cloud communication companies are rated in the topmost tier of US business phone providers. However, some choices remain distinctly more suitable than others for individual business models. If you're unsure, answer a few questions using our form widget and we'll contact you.

However, a large portion of the actual choice depends on one's respective requirements, such as, if video, or call recording are essential, as examples. Or, for instance, if integration with customer relationship management tools is imperative, then the proper provider becomes even more critical. A company's size additionally plays a factor of which VoIP provider is the more appropriate choice.

We see the following choices as best in their respective categories.
It's easy to become overwhelmed with all the information obtainable. A preferable option might be to respond to a few straightforward questions and then compare several best-price quotes.

Grasshopper is a superior choice for solo entrepreneurs and small micro-businesses and is unique because it is designed to be added to you're existing smart phone service. Likewise, VirtualPBXs Starter plan is an incredibly affordable option for less than 20 employees that want to add PBX features to an existing phone service.
For small professional offices that use desk phones with or without remote workers, Ooma Office provides an excellent service that's both an effective, reliable phone system, and one that's affordable. It's an outstanding choice for law, advertising, financial, real-estate, and insurance establishments.
For those considering a small to medium-sized International call center, 8x8 provides a compelling solution.

For car dealerships, healthcare and education, GoToConnect remains a leading choice.
For any sized business that requires advanced app integration and retains a more sizable budget, VirtualPBX delivers a powerful integrated multi-channel solution. Likewise, Nextiva represents a superior choice for a fifty-plus person contact center and customer management business, who requires a secure and reliable multi-channel system that works across multiple devices. VirtualPBX, RingCentral, and Nextiva have plans for large organizations and provide integration with many CRM tools.

Disclosure: Keeping with transparency; when visitors who purchase products and/or services discussed on our site through onsite affiliate links or ads, we then may earn affiliate commissions. Some providers have no affiliation. We qualify services, providers and equipment based on use, stability, features, user satisfaction and value regardless of any affiliation.