Reviewed and updated:
RingCentral RingEX is a cloud business phone system combining
calling, video meetings, team messaging, and AI assistance.
It is worth considering for growing businesses that need
centralized administration and app integrations. Compare plan
features, messaging allowances, and optional extras before choosing.
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RingCentral RingEX Plans and Pricing
RingEX offers Core, Advanced, and Ultra plans with monthly or
annual billing. All include unlimited US and Canada calling;
business texting has monthly usage allowances.
Prices below are per user, per month with annual billing.
Check current pricing, taxes, fees, and optional extras before ordering.
- Core (Message and Phone) at $20./mo. per user (When paid yearly- a 33% reduction from the monthly rate.) offers Unlimited domestic calling, SMS and MMS, IVR, AI-generated Meeting Summaries and Highlights, plus Analytics for IT administrators.
- Advanced (Message, Video, Phone) at $25./mo. per user when paid annually. Including everything in the Core plan, plus Auto call recording, advanced call handling, CRM integrations, multi-site management, Internet fax and more.
- Ultra (Message, Video, Phone, Open API) at $35./mo. delivers everything in the Advanced package plus Unlimited AI-powered video meetings up to 200 participants, whiteboards and messaging, file sharing, storage, and an analytic business suite.
RingCentral AI Features
RingEX includes AI Assistant capabilities that vary by plan, including transcription, notes, summaries, and tools for writing or translating messages. Confirm which features your chosen subscription includes.
AI Receptionist and AI Conversation Expert (formerly RingSense) are separate add-ons. Do not assume advanced call answering or conversation intelligence is included in the base subscription.
RingCentral RingEX Review: Pros and Cons
RingEX is worth shortlisting for businesses that need a cloud phone system with team collaboration, centralized administration, and room to expand. Businesses needing only basic calling should compare simpler alternatives.
Pros
- Calling, video meetings, and team messaging in one platform.
- Desktop and mobile apps for office and remote users.
- CRM integrations and multi-site management on higher plans.
- AI assistance, with capabilities varying by subscription.
Cons
- Lower advertised rates require annual billing.
- Business texting allowances and overage charges need attention.
- Some integrations, analytics, and AI tools require higher plans or add-ons.
Before replacing an existing PBX, confirm number-porting arrangements, desk-phone compatibility, internet readiness, and your full recurring cost.