Cloud PBX Defined

What is a Cloud PBX aka Hosted VoIP?

A cloud PBX defined.Hosted VoIP, hosted PBX, also known as a cloud-based phone service (Cloud PBX) is one in which the IP-PBX is located with the provider in their data center who then provides the technology and connections to establish communication. Phones within the customer's business network connect to the hosted IP-PBX which handles all the signaling, calls and features. Maintenance of the IP-PBX server is completely performed by the provider.

Cloud PBX diagram showing internet cloud and phones.Typically charging a monthly fee that is dependent on the number of users (phones or seats), most providers offer plans that may include a number of call minutes, as well as a packaged list of included features. Some advanced features may incur an additional cost increasing the monthly fee. Services can be added or deleted using the customer's web-based account and accounts can be created instantly. Phone numbers, including toll-free numbers can be purchased and then assigned to the customer.

Ringcentral Office VoIP service. 
  • Unlimited Calling, Faxing, Business Texts, Conf
  • Integrated Message, Video and Phone, easy to use
  • Trusted by over 400,000 businesses, well designed
Recommened check.Any sized business; Integrated phone,
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$20.00 Details
Ooma Office Business VoIP. 
  • Award winning VoIP business with 50+ features
  • Collaborate from anywhere, video, desktop, & mobile
  • No extra fees, 30-day risk-free trial, no contracts
Recommened check.Remote teams, new or small
growing businesses, professional offices.
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Nextiva VoIP 
  • System integrates business communication apps
  • Collaborate from anywhere, video, desktop, & mobile
  • Customer Contact Management, Active engagement, AI
Recommened check.Customer contact center, remote
workers, multiple locations.
$18.95 Quote
VirtualPBX VoIP phone service.
  • Full-Featured Award-winning Business VoIP
  • Custom Voice Solutions with Managed Support
  • Unlimited calls, business texting, call recording, video conf., 24/7 support
Recommened check.Entrepreneur, start-ups, small teams to multi-national enterprise call center. $9.00
New Starter Plan

Cloud PBX systems are easy to mange and use.Hosted VoIP providers routinely offer a service which includes many business phone system features and future development of new features is totally dependent on the provider. Implementation by the customer is quick and relatively easy and would require fewer in-house resources than an on-premise IP-PBX system. Additionally, cloud PBX providers have designed the user interface for easy self-management of their services and configurations.

Pros of a Cloud PBX Solution:

  • Lower setup and installation costs. No server maintenance costs.
  • Increasing or adding services is quick and easy.
  • The user control panel interface is carefully designed for intuitive configuration changes.
  • Software patches and updates are done by the provider.
  • No need for an IT professional to take care of the phone system.
  • Provider assistance and customer support. Businesses can manage the phone system themselves.
  • The provider maintains technology ensuring the latest up-to-date advancements.

Related articles of interest:

Top Hosted VoIP Provider Companies   Our Pick for the Best Hosted VoIP