Allworx Password Reset Instructions

Allworx IP-PBX; How to Change the Phone Administration Password

Allworx makes several different sizes of their phone system including the 6x, 10x, 24x, etc. and these instructions should work on anyone of them. The screenshots are from a version that might not match yours, but should be close enough to work through the steps and perform the change anyway.
The following instructions will allow you to change the phone administration password whether it has been changed from the default or not and discover what the password actually is set to without changing it, which can be a valuable tool, if needed.

All you will need to accomplish this is for a computer connected and able to connect to the Allworx switch.

NOTE: A factory reset, if required, will erase all of the current settings on the switch requiring a restore or new programming.

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Allworx IP-PBX: How to Change the Phone Administration Password, step by step

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Start by opening the Allworx software through a browser and logging into the system using the correct credentials.

• Allworx uses 192.168.2.254 as the default IP address of the LAN port. To login to the administrator account for the Allworx system software GUI use a web browser with 192.168.2.254:8080 as the address.
• At the Log In Box use the correct credentials. The default username and password is admin.
• If this does not work and you do not know the correct credentials, then two options exist. The first is contacting your Allworx dealer, typically the one that installed the system or does work on it and ask them for the correct credentials. If they have not worked on the system for a while and don't know what it would be, it can be reset by having them contact Allworx, as a dealer and reset it. If for whatever reason this is not possible than the second option is to boot directly to safe mode where a factory reset can be done. A factory reset, however will erase all of the current settings on the switch requiring a restore or new programming.
• NOTE: The following steps are to boot to safe mode and default the system.
• To start the process to go directly into safe mode hold the power button down for longer than one second so that the LED light is amber.
• Using your PC connect with 192.168.2.254:8080 as the address which should access the Allworx switch. Click on Mount a previously formatted disk which will load the compact flash files.
• and click on mount which will mount a previously formatted disk.
• At the top left hand corner of the IP Office application, click on the box and press Ok. This will open the Configuration Service User Log in box where the log in credentials can be entered.
• Enter the Administrative Server user name and password and click Ok to access the system's configuration. NOTE: The default user name and password is Administrator.

 

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About Allworx VoIP Phone Systems

Allworx has been providing IP phone systems for some time now and there are thousands installed in businesses worldwide. Allworx Connect™ sells itself as a platform for the future and currently provides IP-PBX switches that range from two small business solutions, the Allworx Connect 324 and 320 that support up to 20 users, all the way to the 731 which can handle up to 180 users. They also currently offer two models of their own IP phones, the Verge 9308 and 9312.