Comdial Impact and Impression Manuals

Comdial Phone Manuals & Telephone Guides

The Comdial Impact series is a family of proprietary digital business telephones, most commonly seen on older Comdial DSU II and certain DXP/DXP Plus systems. It was widely deployed in small and midsize offices, with different handsets offering different display and button-layout options. The phones are not SIP phones. Today, Impact equipment is a legacy product: generally maintained through used/refurbished parts, manuals, and independent PBX technicians.

A typical installation consists of:

• A Comdial DSU II key/PBX cabinet or a compatible DXP-family system.
• Impact digital desk phones connected over the system’s proprietary station wiring.
• Analog central-office lines, T1/PRI, or other trunk interfaces depending on the cabinet and installed cards.
• Optional voicemail, auto-attendant, paging, door-phone, cordless, DSS/BLF console, headset, and hotel-oriented components.

Below we have the Comdial Impact DSU II and Impressions series manuals, plus the Comdial Hotel phone, the Impact Concierge. You may also want to explore other pages of Comdial Manuals we have, and the DX-80 & DX-120 manuals. For troubleshooting, here are the most common issues and how to solve them: Comdial Impact Phone Troubleshooting: Top 10 Problems A fast and easy way to know which phone you have: How to Identify Your Comdial Telephone

Which Comdial Impact Manual Do You Need?

• 8012S, 8024S, or 8312S telephone: Start with the Impact 8024-8012-8312 Reference Guide.
• DSU II system operator or receptionist: Use the DSU II Attendant Guide.
• LCD or non-LCD desk phone user: Choose the matching LCD or Non-LCD Speakerphone Guide.
• Installer or PBX technician: Use the DSU Installation Manual and Video Display Terminal Programming Manual.
• Hotel front desk or guest-room deployment: See the Impact Concierge Attendant Guide and HoTelephone guides.

Comdial Impact DSU Series

Comdial Impact Attendant for Windows Installation Guide
Comdial Impact Attendant for Windows User Guide
Comdial Impact Call Installation Guide
Comdial Impact Call User Guide

Comdial Impact DSU II Attendant Guide
Comdial Impact DSU II LCD Speakerphone Guide
Comdial Impact DSU II Non LCD Speakerphone Guide
Comdial Impact DSU Installation Manual
Comdial Impact DSU Video Display Terminal Program Manual
Comdial Impact Quick Reference Guide
Comdial Impact Scout II Guide

Comdial Impact SCS Manuals

Comdial Impact SCS Large Screen Reference Manual
Comdial Impact SCS LCD Speaker Station User Guide
Comdial Impact SCS LCD Speaker System Reference Guide
Comdial Impact SCS Non LCD Station User Guide
Comdial Impact SCS Non LCD System Reference Guide
Comdial Impact Spectralink Netlink Telehone Manual
Comdial Impact 8024-8012-8312 Reference Guide

 

Comdial Impact Concierge and HoTelephone Guides

Comdial Hotel phone systems were installed in many hotels and motels around the USA and Canada before the companies' bankruptcy, which led to the Concierge system being discontinued. Some of these two decades old systems can still found still in some hotels, but are very old technology and can be difficult to service or find replacement parts. It's hard to justify dumping any more money into these older systems as a new motel phone system will likely pay for itself by offering better services to guests. Now is a great time to replace these antiquated systems with a new hotel phone system. Prices for some hospitality phone systems are the best they have ever been.

Comdial Impact Concierge Attendant Guide
Comdial HoTelephone Model 3809x
Comdial HoTelephone Models 3910S-3810X

Comdial Impression Series

These are the Impression guides for the DX, DX+, and FX Comdial PBX phone systems. Many of these older systems still operate in many businesses and proved to have been a durable phone system. However, they are quite antiquated with older technology so many companies are now replacing them. Costs can be quite high for some Comdial replacement telephony cards. Storms and lightning strike damage are a major source of maintenance costs. Now is a great time to move to a replacement PBX phone system. For those that need to replace an older Comdial phone system it's easy. Compare Price Quotes for Business Phone Systems and Save. Simplify your research by answering a few straightforward questions.

 

Comdial Impression DXP-DXP+ FX LCD Speaker System Reference Manual
Comdial Impression DXP-DXP+ FX Speaker Telephone Guide
Comdial Impression DXP-DXP+ FX Non LCD Multiline Station Guide
Comdial Impression DXP-DXP+ FX Non LCD Telephone Reference Manual
Comdial Impression DXP-DXP+ FX Single Line Telephone Guide
Comdial Impression LCD Station User Guide
Comdial Impression LCD System Reference Guide
Comdial Impression LCD Speakerphone Station User Guide
Comdial Impression LCD Speakerphone System Reference Guide
Comdial Impression Single-line Station User Guide

Comdial Impact Manual FAQs

Are Comdial Impact phones SIP phones?

No. Comdial Impact telephones are proprietary digital phones designed for compatible Comdial systems such as DSU II and certain DXP-family platforms. They do not connect directly to a hosted VoIP service or standard SIP PBX.

Which manual covers the Comdial Impact 8024S?

The Comdial Impact 8024-8012-8312 Reference Guide is usually the best starting point for the 8024S, 8012S, and related 8312-series telephone functions. Check the label beneath the phone and the connected PBX system before relying on a guide for programming details.

Can I replace a Comdial Impact phone with another phone?

Only with a telephone compatible with the installed Comdial control unit and software release. An Impact phone cannot normally be replaced with a generic analog, Ethernet, or SIP desk phone without changing the system architecture.

Where is the Comdial phone model number?

The model number is normally printed on a label on the underside of the telephone. Record the full number, including any suffix, before selecting a manual or ordering a replacement set.

Can a hotel replace an older Comdial or Concierge PBX without replacing its existing Comdial guest-room phones?

Hotels with compatible Comdial single-line analog guest-room telephones may be able to keep their existing room sets when replacing an older Comdial or Concierge PBX. By connecting the phones through properly sized FXS analog-station gateways and reusing suitable existing cabling, a hotel can replace only the PBX with a modern hospitality system, hosted voice service, or on-premises IP-PBX.
This approach can substantially reduce the cost and disruption of a phone-system upgrade while giving the property access to newer PBX capabilities, such as improved PMS integration, centralized administration, SIP trunking, enhanced emergency-calling support, and modern front-desk features.

About Comdial Corporation

Comdial Corporation was a company involved in the design and marketing of voice communications solutions for small to mid-sized offices from 1977 to 2005. Throughout the 1990s Comdial was a large manufacturer of telecommunications equipment in the USA. After several mismanaged years when telecommunications services were in high demand Comdial attempted to sell directly to the consumer with a retail program in order to generate revenue. Soon afterwards Comdial filed for Chapter 11 bankruptcy protection in May 2005, after which it was purchased by Vertical Communications. Comdial Impact and Impression systems remain legacy platforms, with ongoing support generally provided by independent telecom technicians and secondary-market parts suppliers.