Troubleshoot VoIP Dropped Calls Mike's VoIP Tips

Dropped Calls with VoIP and How to Correct the Issue

Mike's PBX technician help for users.Dropped calls directly to a fast busy.

In this scenario an established call is made and connected, after which the call goes directly to a fast busy signal. There is no evidence of break-up or choppiness, or fading.

Some common issues that are most likely the cause. These can be:

Dropped calls that go to dead air.

The loss of audio, especially outbound audio, can be caused by insufficient bandwidth for the RTP data. It may come back with periods of choppiness or broken voice, which is a further indication of not enough bandwidth or other applications grabbing the bandwidth. Dropped calls can also be do to routing issues with voice data over the WAN Internet traffic on the ISP or other peering networks.

Network issues that are most likely the cause. These can be:

Correcting Dropped Calls with VoIP

Calls that do not complete or go through.

Making a call and getting a fast busy right away or an intercept message from the provider that the number does not exist (it may or may not be a valid number) or can't be made, means that the call was never established and could not be completed for one of several reasons. Always as a first step, check the number and redial.

Some common issues that are most likely the cause. These can be: