QueueMetrics is a call center software that monitors call activity for comprehensive analysis and reports, designed to work with Asterisk and Asterisk based IP-PBXs.
QueueMetrics is inbound and outbound ACD call center application software. It provides integrated tools for monitoring and creating analysis reports. Available in 17 unique languages that include Arabic, Chinese Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Slovak and Spanish. Currently, it provides metrics for some of the world’s biggest Asterisk based contact centers, organizing reports from more than one thousand concurrent agents.
421 pages...Installing QueueMetrics, How it works, Configuring...Logging on to QueueMetrics, Running a Report, Showing call deatils, Report Details, The Real-Time status panel, The Wallboard, Real-Time agent page...Configuring Asterisk for QueueMetrics, etc.,...by Loway.
Loway, based in Switzerland, is a provider of call center and contact center solutions for the Asterisk® PBX. They developed QueueMetrics, a Call Center Software that measures and displays call data through a wall board and customizable reports.