Sangoma Manuals, Guides and Datasheets

Sangoma Manuals and Documentation FAQ

What Sangoma product does each manual apply to?

Each document on this page is grouped by Sangoma product family. PBXact and FreePBX appliance documents apply to Sangoma PBX platforms and related administration features. Vega documents apply to Sangoma analog, PRI, BRI, SIP and media gateway products. S Series phone documents apply to Sangoma IP desk phones, including models such as the s406, s505 and s705. Check the manual title, product model number and software version before using a guide on a live system.

Is this Sangoma product current, discontinued or legacy?

This page includes a mixture of current and legacy Sangoma documentation. Older PBXact appliances, FreePBX releases, IP phone models and gateway documents may still be useful when maintaining an installed system, even if the original hardware or software version is no longer sold or actively updated. Before purchasing equipment, applying firmware or planning an upgrade, confirm the product's current availability, software compatibility and support status with Sangoma or an authorized Sangoma reseller.

What is the difference between a datasheet, installation guide, administrator guide and user guide?

A datasheet summarizes product specifications, capacity, interfaces and features. An installation or setup guide explains how to connect, deploy or initially configure the product. An administrator guide is intended for the technician or system administrator who manages settings, provisioning, extensions, trunks, gateways or maintenance. A user guide explains normal day-to-day operation, such as making calls, transferring calls, using voicemail or operating phone keys and display features.

Can I use these manuals for an existing Sangoma installation?

In many cases, yes. These manuals are especially useful for identifying hardware, checking port or capacity information, provisioning compatible IP phones, reviewing endpoint settings and supporting older PBXact, FreePBX or Vega deployments. However, documentation may not match the exact firmware, FreePBX release, commercial module version or configuration currently in use. Back up a production PBX and verify the applicable model and software version before making configuration, provisioning or upgrade changes.

What is the difference between FreePBX and PBXact?

FreePBX is the web-based PBX administration platform commonly used with Asterisk. PBXact is Sangoma's commercially supported PBX offering, available as software and on Sangoma appliances, with integrated commercial features and Sangoma support options. Both can be used with Sangoma phones and related provisioning tools, but available features, licensing, support and software versions can differ by deployment.

Which guide should I use to provision Sangoma S Series phones?

Start with the Sangoma S Series Phone Setup and Zero Touch Provisioning Guide for initial phone deployment. For extension assignments, templates, phone settings and ongoing administration, use the FreePBX Endpoint Manager documentation that matches your FreePBX or PBXact environment. Sangoma phone provisioning depends on correct network access, the PBX or Endpoint Manager address, phone firmware and the template assigned to the extension.

Do Sangoma S Series phones work only with FreePBX and PBXact?

Sangoma S Series phones were designed to integrate closely with FreePBX and PBXact, including Zero Touch provisioning and Sangoma phone applications. They may be usable in other SIP environments, but feature availability, provisioning methods, firmware support and application integration can vary. Confirm compatibility with the PBX platform and the intended phone firmware before deploying phones on a non-FreePBX or non-PBXact system.

Which Sangoma Vega manual should I use?

Choose the Vega document that matches the gateway model and the task you are performing. A Vega datasheet is best for hardware specifications and port capacity. A configuration guide is more useful when setting up SIP, analog, BRI, PRI, network settings or call routing. An administration guide is the better reference for ongoing management, troubleshooting and system-level configuration. Always confirm the exact Vega model, installed modules and firmware release before following configuration steps.

Can FreePBX Endpoint Manager provision third-party phones?

Endpoint Manager can support a range of compatible third-party endpoints in addition to Sangoma phones. Support varies by phone brand, model, firmware and the templates available in the installed version of Endpoint Manager. Review the applicable Endpoint Manager documentation and test a template on a nonproduction phone before rolling out changes across a larger deployment.

What should I do before upgrading FreePBX or PBXact?

Before an upgrade, create and verify a complete backup, document the current software and module versions, confirm extension and trunk requirements, and review compatibility for phones, gateways, add-on modules and custom configuration. A major upgrade should be planned and tested rather than performed solely because an older manual describes a newer release. For business-critical systems, schedule the work during a maintenance window and ensure there is a tested rollback plan.

What newer Sangoma option should I consider when replacing legacy equipment?

For a new Sangoma deployment, consider Switchvox when you want a turnkey on-premises UC system with tightly integrated Sangoma hardware and support. Consider PBXact when a commercially supported FreePBX-based appliance or software deployment better fits the project. FreePBX may suit organizations that need a more customizable Asterisk-based platform. Also evaluate cloud or hybrid services where local hardware is not required.

Are the PDF manuals on this page official Sangoma documentation?

The documents on this page are provided as a reference library for Sangoma, FreePBX, PBXact, Vega and Sangoma phone users. Product specifications, firmware, feature availability and support policies can change. When a configuration decision affects a production phone system, use the most recent vendor documentation available for the exact product and software version, and verify important details with Sangoma support or an authorized provider.

Documentation note: This library includes both current and legacy reference material. Verify product status, firmware compatibility and support eligibility before making changes to a production system.