Existing brick and mortar companies looking to expand, update, or replace their phone system should start by answering a few simple questions.
Telecom professionals routinely guide customers with the right solution. Both for the price and function. Brick-and-mortar businesses, such as retail, manufacturing, automotive, restaurants, etc., regularly determine an on-premise phone system is more suitable and cost-effective.
The best phone solution regularly results after a quick review of answers from a few questions.
If you want to remain with your current telephone provider,
then often an on-premise phone system is the best choice.
Assuming that you have four business telephone
lines and plan to keep them, then the new system will have to
accept that type of (FXO) connection.
Likewise, if you have a PRI circuit, then the replacement system must be able to
accept a PRI. Both scenarios would dictate an on-premise PBX.
However, if you decide a new hosted provider is the better alternative, then the major requirement is Internet and an Ethernet connection at each phone location.
Cabling and infrastructure will often define a cost-effective phone solution. For instance, an industrial facility with a mix of offices and production space may still have traditional phone wiring connecting the telephones, especially in the production and industrial part of the premise. Running Ethernet cables in high steel beams over machinery requiring lifts can be costly and may not be worth the expense.
You can increase the number of phone lines by a variety of
means. Adding VoIP capabilities (SIP trunks) to a PBX is often an
extremely affordable option that easily expands calling capacity.
If you remain with your current telecom provider and have four traditional business phone lines, but want to expand to seven, then it's as simple as getting a new phone system that can accept eight regular phone line connections. Or if your current phone system is adequate, expanding it.
Often what's advanced technology for one person is not the same for another. To answer questions about the type of phone system required, consistantly comes down to business needs. Typically, sales, contact centers, and some office environments want advanced call routing features and CRM integrations to improve efficiencies. Parts supply houses may determine their advanced features are a well-designed auto-attendant and voicemail-to-email.
The days when a phone tech required an on-premise visit for a
service call is over.
Some businesses now prefer to want to manage their own phone system. Hosted VoIP providers have designed systems for easy and intuitive management. And they offer online and phone support as part of the service. On-premise PBXs are generally more challenging and routinely require a phone technician or a tech-savvy employee to initiate changes to the system.