Based in California, award-winning VirtualPBX has been delivering multi-channel cloud-based communication for over twenty-five years. Their service has been designed to offer both affordability and flexibility. VirtualPBX currently offers two main options: Smarter Voice, a business phone service priced at $15 per user per month, and AI Voice, a $99-per-month package that includes Smarter Voice for up to five people plus an AI agent for business call handling. Both are abilled monthly without a contract, and a 14-day money-back guarantee.
For businesses comparing hosted VoIP phone systems, the main distinction is straightforward: Smarter Voice supplies the phone system and its call-management features; AI Voice adds an AI agent configured around your business, its rules, and the calls you want it to handle.
VirtualPBX Plans and Monthly Pricing
| Plan detail | Smarter Voice | AI Voice |
|---|---|---|
| Price | $15 per user/month | $99/month |
| Phone service included | Smarter Voice for each paid user | Smarter Voice for up to five people |
| Main purpose | Business calling, auto attendants, call routing, and team phone access | Business phone service with an AI agent configured for your business |
| Call handling | Auto-attendant menus, ring groups, and custom call flows | AI conversations, business-specific rules, intelligent routing, and human handoffs |
| Billing and contract | Pay monthly; with no contracts | Pay monthly; no long-term contract |
| Guarantee | 14-day money-back guarantee | 14-day money-back guarantee |
| Important cost question | Confirm texting, hardware, and optional reporting costs | Confirm setup terms and pricing beyond five people |
What Is Included With Smarter Voice?
Smarter Voice combines the core business phone system with features that previously appeared across multiple VirtualPBX plans. Its published price is $15 per user per month.
Calling, Numbers, and Call Routing
- One local number per user.
- Unlimited local calling minutes for the USA, Canada, and Mexico.
- Support for bringing your existing phone numbers.
- Ten auto attendants for greetings and menu-based routing.
- Ring groups and call forwarding.
- Custom call flows, Select Route, Auto Route, and Auto Forward.
An auto attendant gives callers a menu, such as "press 1 for sales." Ring groups distribute calls to selected team members. Together, these tools can help a small office or distributed team direct calls without relying on one employee to transfer every caller.
Everyday Business Phone Features
- Voicemail and voicemail transcriptions.
- Call recording.
- Digital faxing.
- Audio conferencing.
- Dynamic caller ID.
- DISA, or Direct Inward System Access.
- Call tags and dispositions for organizing call activity.
Apps and Phone Options
VirtualPBX includes softphone, web phone, call forwarding, and desktop-phone options. This gives businesses ways to connect office staff and remote employees without requiring everyone to work from the same type of device.
For those that want a VoIP desk phone, VirtualPBX sells phones from manufacturers including Yealink, Poly, and Grandstream, preconfigured for use with your account and they are compatible with its AI Voice phone service. If you already own SIP phones, confirm model compatibility and provisioning requirements before switching.
Integrations and Reporting
Integrations include Zapier, webhooks, API access, AWS private external storage, and connections for Zoho, Zendesk, Salesforce, Microsoft Teams, Dynamics, Clio, and Freshdesk.
Call logs, Insights, and dashboards are included. Advanced Reporting & Live Analytics is additional at $50 per month. Confirm that a particular integration supports the workflow you need; an integration listing alone does not describe every available action or third-party licensing requirement.
Text Messaging: Check the Service Scope
Smarter Voice includes forwarding texts to email or a webhook, described as available without registration, and integration with VirtualText. This is not the same as a clearly stated unlimited outbound business SMS or MMS allowance.
If texting is important to your business, ask about two-way messaging, registration requirements, message allowances, and any separate VirtualText subscription or usage charges.
AI Voice: How It Differs From a Standard Auto Attendant
AI Voice is $99 per month and includes Smarter Voice for up to five people for new customers. VirtualPBX describes it as a 24/7 "AI employee" built around business-specific knowledge, rules, and conversation handling, with intelligent routing and human handoffs. The flat $99 per month fee is per "AI employee". VirtualPBX does not charge additional per-minute or per-call AI fees.
The practical difference is the type of interaction. A conventional auto attendant routes callers through a predefined menu. AI Voice is intended to handle conversations according to your business information and instructions, then transfer callers when a person is needed.
What to Ask Before Choosing AI Voice
- Are configuration, training, or ongoing changes included in the price?
- What does it cost to add phone users beyond the five included people?
- How does the agent handle questions it cannot answer or requests it should not fulfill?
- What happens when a transfer goes unanswered or a caller asks for a person?
- What recording, transcript, data-retention, and privacy controls are available?
Request a demonstration using your own likely caller questions and transfer scenarios. Evaluate the AI's responses and handoffs rather than choosing solely on price.
VirtualPBX Costs and Terms to Confirm
Smarter Voice pricing scales with the number of users. For example, three users cost $45 per month and five users cost $75 per month before required taxes, fees, and optional services.
- Taxes and fees: Required charges are added at checkout.
- Text messaging: Confirm VirtualText pricing and applicable messaging or registration costs.
- Phones and numbers: Confirm hardware terms and prices for additional, toll-free, or international numbers.
- Calling scope: Confirm terms for international destinations and any usage restrictions.
- Cancellation and refunds: Review the 14-day money-back guarantee and monthly cancellation terms.
VirtualPBX Pros and Buying Considerations
Advantages of the Published Offer
- Straightforward $15-per-user starting price with monthly billing.
- Ten auto attendants, call recording, digital faxing, and voicemail transcription listed in the base phone plan.
- Apps and desk-phone options for office, remote, and hybrid teams.
- API, webhook, and business-software integration options.
- An AI Voice package that includes phone service for up to five people.
- Included support and a published 14-day money-back guarantee.
Limitations and Questions
- Advanced reporting and live analytics cost extra.
- Confirm how the AI handles unanswered transfers, requests for a person, and questions outside its business knowledge.
- VirtualText integration should not be mistaken for unlimited included outbound texting.
- Physical handset terms and existing-phone compatibility need confirmation.
- Published features do not establish real-world call quality or AI accuracy.
Which VirtualPBX Option Fits Your Business?
Consider Smarter Voice for Business Calling
Smarter Voice is the more direct option for a small office, professional practice, or remote team that needs business numbers, caller menus, ring groups, recording, and voicemail transcription. It is also worth evaluating if you want to combine desk phones and software-based calling.
Consider AI Voice for Automated Conversations
AI Voice is worth evaluating when your business wants an agent to handle selected calls using business-specific instructions and transfer callers to staff. The five-person phone-service allowance makes it especially relevant to small teams, provided its AI usage terms fit their call volume.
Get a Detailed Quote for More Complex Requirements
Businesses needing complex call queues, high-volume messaging, specialized integrations, or detailed contact-center reporting should request a written feature and cost breakdown. Do not assume that every specialized requirement is covered by the base prices.
For a broader comparison, see our hosted VoIP provider guide, virtual phone system comparison, and small-business VoIP checklist.
Frequently Asked Questions About VirtualPBX
How much does VirtualPBX cost?
The Smarter Voice plan is $15 per user per month. The AI Voice plan is $99 per month with Smarter Voice for up to five people included. Required taxes, fees, and applicable optional services are additional.
Does VirtualPBX require a contract?
Current plans offer month-to-month billing without a long-term contract. However, review the service agreement for cancellation procedures and other account terms.
Can I keep my existing business phone number?
VirtualPBX allows you to bring your existing phone numbers at no additional charge. Confirm that your numbers are eligible for transfer and arrange the porting process before canceling your current phone service.
Does Smarter Voice include call recording?
Yes. Call recording is included with Smarter Voice, along with voicemail transcription, digital faxing, audio conferencing, and ten auto attendants.
Is AI Voice included in the $15 phone plan?
AI Voice is available as a separate $99-per-month package that includes Smarter Voice for up to five users.
Does VirtualPBX include unlimited business texting?
No, VirtualPBX does not include unlimited business texting with its standard Smarter Voice plans. Full SMS and MMS messaging requires a separate VirtualText subscription, starting at $99 per month for three users. Confirm current pricing, message limits and any additional usage charges before signing up.
Is advanced reporting included?
Call logs, Insights, and dashboards are included. Advanced Reporting & Live Analytics costs an additional $50 more per month.