VirtualPBX Phone System Review

VirtualPBX Cloud-based VoIP Phone System Review

VirtualPBX is a robust VoIP phone system offering plans designed for solo-preneurs and small businesses all the way to larger multi-national call centers.

Based in California, award-winning VirtualPBX has been delivering multi-channel cloud-based communication for over twenty years. Their industry-leading service has been designed to offer both affordability and flexibility. They just recently added a new low-cost Starter plan intended for entrepreneurs and small businesses with under ten employees. Consisting of just enough features that business owners require, the Starter plan provides one of the most cost-effective business phone solutions to be added to an existing cell phone or landline service anywhere.

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Virtualpbx Plans, Primary Features, and Monthly Pricing

VirtualPBX maintains three business plans, plus a Premier plan. Each of which includes one free local (USA or Canada) number per user with unlimited calls within the US, Canada, and Mexico. Add additional local or toll-free numbers for $4.99 each. Both the Starter and Flex plans each remain a decidedly cost-effective solution for very small businesses. These plans are well-tailored to consolidate a set of features that business owners routinely found makes their businesses better. Included are Auto-attendant, Digital faxing, Voicemail transcription, Call recording and ring groups. The Flex plan then incorporates a few additional features, including Video Conferencing.
All of VirtualPBX's customers get free customer support 24 hours/day, 365 days/week. They also employ a skilled Onboarding Team which assists new business customers to ensure their initial setup goes smoothly, and the system is configured appropriately.

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Use the VirtualText App to send and receive SMS and MMS messages from your main business number.

Employ multi-channel communication using HD Voice, Business Texting, Video Conferencing, and Teleconferencing.

VirtualPBX

VirtualPBX's VoIP Plans

• Starter- $9.00per user/mo. when billed monthly. Unlimited inbound calls within the US, Canada, and Mexico, Auto Attendant & Custom Greetings, Digital Faxing, Voicemail transcription, Free Local Number (per user). This plan forwards calls to an existing cell phone or landline. Your outbound calls go over an existing service.
• Flex- $19.00per user/mo. when billed monthly ($16/mo. paid annually). Unlimited calls within the US, Canada, and Mexico, Unlimited Business SMS, Call Recording & Video Conferencing, Softphone. VoIP phone included. Free Local Number & one IP device per user, which either a softphone or SIP phone. Live onboarding.
• Pro- $29.00per user/mo. when billed monthly ($24/mo. paid annually). Everything in Flex plus: 1,000 Toll-Free Minutes, Pro Call Center Features, Dynamic Caller ID & Hot Desking, Zapier & AWS Integrations, Local numbers in 70+ countries, No limit on number of users.
• Premier- $39.00per user/mo. when billed monthly. Everything in Pro plus: 2,500 Toll-Free Minutes, MS Teams Integration, Advanced Reporting and Customizable Live Analytics, API Integration, Custom Call-flows, Priority Support.

Note: Yearly options exist for each plan, which then offers increased savings.

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VirtualPBX Reviews, Pros and Cons- Review Conclusion

VirtualPBX, implementing four unique plans, provides an effective affordable VoIP solution for any sized business.

Being an early entrant as a full-featured VoIP provider has allowed VirtualPBX to work with companies of all sizes and preconditions. They have tailored plans which allow a broad range of customers to find an appropriate business phone solution at extraordinary competitive prices. Their customer support staff, which consistently gets high acclaim from customers, can work with a potential customer to routinely uncover the most effective solution.

VirtualPBX not long ago introduced their Starter Plan at an incredibly affordable price of $9/user/mo. Designed for very small companies or even solo-entrepreneurs; users have discovered they can obtain an effective VoIP business phone solution without busting their budget. Incoming calls are handled with professionally designed to your requirements and then forwarded to an existing cell phone or landline. Customers have repeatedly stated that working with support staff was a very positive experience and that their new phone system improves their business.

VirtualPBX Reviews

Factors that were frequently cited as positive attributes "The support is excellent!", "...virtualpbx...has been extremely helpful in making sure my phone system is working correctly." "Customer service is super helpful..." "Affordable" "Simple transition-plenty of help." "savings" "save money."

Often mentioned as negatives were "The user interface can be a bit better." "The dashboard is not as user friendly as I would hope, but you get the hang of it." "the app on my android phone was slightly confusing...customer service did walk me through the settings..."

The Starter plan at $9 per mo./user provides one of the best economical business call forwarding systems available. A proven plan for many entrepreneurs to expand capabilities.

VirtualPBX reviews: 4.5 out of 5 with 114 reviews¹.

Conclusion

VirtualPBX presents an excellent choice for a multi-channel VoIP phone system with proven plans for almost any business. Companies and customers find selecting VirtualPBX's service gains a partner rather than just a phone company. Users routinely state how they are extremely satisfied with the service. Issues are promptly resolved with customer support. At $9.00/mo. per user, any company with under ten employees seeking a reliable low-cost way to handle business calls should consider this option to add to an existing service, either to existing landlines or existing cell phones.

Pros

• Dedicated experienced customer support 24/7 for all customers. On-boarding for new customers.
• Low-cost starter plan for entrepreneurs, very small businesses, and some startups looking for a well-designed system to forward calls.
• Award-winning Voice, Video, And Text Messaging with a business plan for any sized business.
• Their system can integrate with most business applications.
• Founded in 1997. Based in San Jose, California.

Cons

• The starter plan does not allow outbound calls.
• If you require multiple auto-attendants, you'll need either the Pro or Premier plan.

Best For:

• The Starter Plan represents an established leading choice for entrepreneurs, start-ups and under ten employee businesses that require a more advanced way to handle inbound calls. An excellent selection for real-estate agents and agent teams using either the Starter or Flex plan. Likewise, any professional office that uses desk phones and remote employees should consider the Flex plan. Especially ones that may already possess SIP phones. The Pro and Premier plans are excellent for multi-location companies, contact centers, and businesses that require a tailored solution.

Start today with a no-obligation free trial:  VirtualPBX

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¹The number of reviews were as of 8/22/2023. Results are a weighted average of four prominent sites comprising online reviews.

Keeping with transparency; when visitors purchase services discussed on our site through onsite affiliate links or ads, we might then earn affiliate commissions which helps with our endeavors. Some providers we recommend have no affiliation. We qualify services, providers and equipment based on use, stability, features, user satisfaction and value regardless of any affiliation.