Artificial Intelligence, a huge advantage for very small Businesses.
AI
is transforming small business customer calls by automating
routine tasks like answering questions and scheduling, ensuring every
call is answered—even after hours—without extra staff costs. These
intelligent AI assistants can recognize caller intent, provide
personalized responses, and route requests to the right team member,
improving customer satisfaction and reducing wait times. They can
interact, understanding your business, to gather key details when no team
member is available. And do all of it at a much lower cost than
subscribing to an answering service.
These systems also offer insights through call analytics, helping businesses refine operations and better anticipate customer needs. As a result, small businesses can deliver faster, more consistent service and compete with larger companies—all with fewer resources.
Openphone's Sona, an impressive AI receptionist.
OpenPhone's "Sona" AI Agent is a 24/7 proven virtual receptionist that answers incoming calls, greets callers, responds to FAQs, and captures lead information—even when your team is unavailable.
Sona offers a cost-effective alternative to human and even most virtual receptionists, costing 5-10 times less.
Unlike traditional voicemail, Sona offers a personalized, two-way experience tailored to your business by answering questions you train it to do. It guides callers to share key details you'd typically ask for, then records, summarizes, and organizes the conversation directly in your OpenPhone workflow. You can easily view and filter all Sona-handled calls across your devices—at a fraction of the cost of a live answering service. It requires using OpenPhone's platform and is available as an add-on with any of their plans.
Accolades include:
- Users are impressed by how natural and realistic Sona’s voice conversations feel, describing it as polished, professional, and highly consistent.
- Seamless Integration and Ease of Setup with no need for any special expertise.
- Users appreciate they can change Sona’s name and tailor its introduction to match their brand’s personality or conversational style.
- Businesses praise the ability to give Sona detailed “knowledge pages” containing information about their business, services, products, pricing, hours, FAQs, and more. Sona uses this information to answer common caller questions accurately, without human intervention.
Openphone offers a free trial of Sona. Start today with: OpenPhone
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Published: July 30, 2025