Avaya IP-Office: How to Reset All Passwords for Default Built-in System Users

One of the first items on installation or assuming management of an Avaya IP Office phone system is to change the default password of the Administrator's account. There are other built-in system users that Avaya has built-in, for instance Manager and Operator, as well as others, and the following step by step guide is to reset all of these built-in accounts to the defaults. Good practice always requires a change from any default passwords to prevent access from unauthorized users entering your phone system and making changes, or worse yet, to make unauthorized calls that can accumulate lots of charges very quickly. Unauthorized calls that occur usually involve international calls, so the expense can be significant.

For the following change you will need a straight through serial cable.

 

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Avaya IP Office; steps to reset all default system users passwords, step by step.

Start by first connecting a straight serial cable between the IP Office DTE port and your computer.

• Open up and configure the terminal program that you use (HyperTerminal, Putty) with the following settings:
  • Bits per Second: select 38400
    
  • Data Bits: select 8
    
  • Parity: select None
    
  • Stop Bits: select 1
    
  • Flow Control: select none
    
  • Settings: Emulation: TTY or VT100
• Type the command: AT and you should receive back OK.
• Type AT-SECURITYRESETALL and hit enter. You will receive back a confirmation Enter "MAC ADDRESS" to continue, where the MAC address will display.
• Type the exact MAC address as it appears and then hit enter.
• After a minute or two you should receive back an OK, at which point the operation was completed.

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