one-X Communicator is a softphone app that can be used to make and receive
telephone calls from your PC. Part of the suite of Avaya IP Office, users can
install the application and then connect remotely over the Internet to their home office PBX and their
own phone extension. Designed with an intuitive easy to use interface the
softphone client establishes a remote extension from anywhere. It enables users to manage video calls as well as, conduct
instant messaging (IM).
The interface is well thought out and offers distinguishable buttons and icons. A few at the bottom of the interface are Contact List, Dialpad, Work Log, VuStats and an application launch button, which will initiate linked applications. At the to the interface displays the user or agent status such as logged in and ready to take calls, or in auxiliary but temporarily unavailable (on break).
Note: one-X is a registered trademark of Avaya. For more about Avaya devices and phones: Avaya
Below we offer several helpful guides for both the Avaya softphone and the Avaya one-X® softphone, including the one-X troubleshooting guide.
Avaya is a worldwide communications company known for its enterprise communications systems. The company provides Unified Communications, Contact Centers, Data solutions and related services directly and through its channel partners. The IP Office established itself as one of the most successful PBX phone systems. After several years of financial difficulties early 2018 resulted in a reorganized company with a new leadership team and a revised strategy of cloud based communication systems and other new technologies. Recently Avaya teamed up with RingCentral to provide cloud based PBX phone systems and other cloud solutions including video.