Upgrading a small Hotel Phone System
Independent Hotel owners are installing new Systems
Owners of Hotels and Motels Recognize Now is the Right Time to
Upgrade Their Phone systems
June 3, 2021
Hotels have been updating their phone systems regularly for the past few
years. This trend has currently accelerated. However, many private
individual hotels/motels have postponed upgrading their older PBX phone
systems preferring to limit expenditures during the tumultuous times of
the past two years. Now with light clearly showing at the end of the
tunnel investments being made into newer
technology should pay dividends, as travelers once again take to the
Choices for hospitality specific PBX phone systems have gone from
primarily premise-based to either a premise based system or a cloud based
solution or a hybrid mix of both.
Cost effective robust high-reliable
bandwidth services along with effective network tools have materialized
over the past years bolstering stability of cloud based communications.
Only recently have hospitality industry specific cloud-based providers become available that
offer affordable solutions for the
small limited service motel.
Hotel phone systems are explicit in
that they account for temporary guests and the services they use while
lodging. Room phone usage was once an important revenue source for
hotels, however now guests regularly use their mobile phones and PCs with
Voice-over-IP to make most of their outbound calls. These phone call revenues are
now mostly gone, but guests often gauge bookings and future stays on the
newness of the premise and the technology that is in place. Services that
are used by guests do need to be charged instantly which requires the phone
system to integrate with the Property Management System. A bi-directional
transfer of information between the systems ensures the guest's service
usage and status are exactly current. The PMS hospitality system provides
hotel staff with one place to manage all of the guest's communications
systems easing workloads.
Small hotel owners should recognize
on-premise hospitality PBX solutions remain extremely robust with systems that
deliver the latest technologies specifically, much like cloud based
systems. Just because a totally it's a "cloud based" system does not mean it is the best or offers the greatest
functionality or affordability. Long term costs are frequently less for
premise based PBXs. The only real way to determine the optimal solution is
to talk with a telecom professional that understands and installs
hospitality phone systems.
Usually these specialized systems stand out
due to the unique features that are hospitality specific.
We have listed some great hospitality specific phone systems.
Among them are PhoneSuite, Mitel and NEC, as well as others. See
our picks for the best hotel PBX phone systems:
Hospitality Phone Systems